How To fix Amazon Login Issue?

After a difficult day, what could be worse than being in the mood to watch an exciting show but being unable to check in to your Amazon Prime Video account? Several people still need assistance logging into their Prime accounts despite providing the correct login information.

The error message "The email address or password is wrong" is regularly seen by users. There was a difficulty. Try once more, please. If this describes you, you've arrived at the right place!

Rest assured that you are not alone because we have seen multiple instances of this happening to a number of other Prime users. While the majority of users might immediately change their password, we think there are other ways to solve this issue.

8 Fixes for When You Can’t Sign In to Amazon Prime Video

Step 1 Verify Your Network Connection

Checking your network connection is the first and most important step in troubleshooting this issue. One of the main reasons why Prime Video Sign in issues occur is a shaky or weak network connection. Ensure you have a trustworthy and quick internet connection.

To test whether your connection is stable, open up several platforms or conduct a speed test. For instance, to quickly check your Internet speed, visit Fast.com (powered by Netflix, another streaming provider).

From there, you can try the following actions to strengthen the connection if you discover that your Internet connection is now having problems or is running at low speeds:

Try rebooting or resetting your modem or router if you're utilizing WiFi.

Make sure your device has enough cellular coverage and signal if you plan to view or watch Prime Video using mobile Internet.

• Reactivate airplane mode. ✈️
• Restart your device
• Reset the router's configuration
• Terminate all downloads

2. Examine the Compatibility of Your Browser

Verifying that you are utilizing a compatible browser to access your Prime Video Account makes sense after confirming your internet connection. Several web browsers, including Mozilla Firefox, Google Chrome, Safari, and Microsoft Edge, are supported by Amazon Prime Video. So first, check that your browsers are compatible with Prime Video.

3. Turn off browser add-ons

It's possible that some browser extensions will prevent you from logging into Amazon Prime Video. Therefore, if you're having trouble logging in to Amazon Prime Video, try deactivating these extensions and trying again:

For users of Google Chrome

• Open Google Chrome on your computer, then click the three dots (...) in the top right corner of the browser to get started.
• Choose Extensions () from the left-side menu after choosing Settings from the dropdown menu.
• The extension can be disabled by clicking the Blue toggle next to it after you've navigated to the Extensions area.

For users of Safari

• To do this, click the Preferences... option from the menu after clicking the Safari option next to the Apple logo in the top menu.
• Select the option to open the Extensions section from the Preferences section once it has been opened.
• Select the extension you want to disable from the Extensions tab's left sidebar, then click the box to make it uncheckable.

4. Delete Cookies and Cache from Your Browser

Sometimes an uncleared cache prevents you from visiting particular websites or logging into platforms. This problem could be resolved by clearing the cache and cookies in your browser. Your device's cache keeps temporary files and information that facilitate faster app loading and operation. But as time goes on, a greater inflow of data can cause the cache to become faulty or overcrowded. Performance issues with your app or website may result from this. Clearing the cache means starting again by erasing any damaged temporary data. This may assist in resolving Amazon Prime Video difficulties.

5. Check Out Prime Video on an Alternative Device

Your Prime Video login problem may occasionally be caused by a problem with your device, such as incorrectly adjusted settings, out-of-date software, or OS problems. Therefore, try checking in on a different device if the premier video isn't working despite attempting many fixes.

If Prime Video won't work on your laptop, for instance, try launching the Prime Video app on your smartphone and giving it a go. If it succeeds, you have significantly reduced the problem.

It's also important to note that using the same login information, Amazon Prime Video allows up to 3 devices to stream videos simultaneously. Consequently, if you have a discarded tablet or smartphone.

6.Set a new password

Sometimes the problem is as straightforward as losing your login information. Make sure you are using the right login information. If you need assistance with your login information otherwise, try changing your password to make sure you're using the correct information to access your Prime Video account.

The "Forget Password" option on the login page will bring you to your recovery choices, where you can continue by clicking it.

7. Try deleting the DNS cache.

Login troubles can occasionally be brought on by DNS cache issues. To start, see if deleting your DNS cache fixes the problem. DNS caching records data about previously visited website addresses.

By reducing the need for your device to repeatedly request the website's IP address from the DNS server, this cached information speeds up the loading process. When attempting to access specific websites, such as Amazon Prime Video in this example, it may be problematic if the information saved in the DNS cache is out-of-date or inaccurate.

• For Microsoft Windows
• Log out of every browser tab.
• Search for the Command Prompt in the Start menu to launch it after that.
• At the command prompt, type "ipconfig /flushdns."
• the Enter key.

It is now cleared the DNS cache.

Regarding macOS

• Launch Terminal by selecting it from the Applications folder's Utilities folder.
• The command "sudo killall -HUP mDNSResponder" should be used, followed by the Enter key.
• Should you be prompted, enter your admin password.

It is now cleared the DNS cache.

8. Get in touch with Amazon Customer Service

Amazon Customer Service Number : 1 -877–665–7561

If you've tried every workaround and are still unable to sign in to Amazon Prime Video, contact Amazon customer care. Any payment or account issues that might be the cause of the log-in issue can be resolved with their assistance.

The following are ways to get in touch with Amazon customer service:

Access the Amazon Help & Customer Service website first.

The "Contact Us" link is located at the bottom of the page.

Pick your problem from the list of available alternatives next.

then adhere to the instructions to get in touch with Amazon customer service.