Lost Luggage

Tired of chasing your lost suitcase on arrival at the airport?

Sign up, get your tracker and experience how easy it is to travel without worries. We take care of your lost suitcase while trace it while you can follow your lost luggage in our Lost Luggage app.

We trace it worldwide, collect it and deliver your luggage exactly where you want it.

We trace and collect your lost luggage worldwide and deliver it wherever you want. As a traveler you want safety and comfort, both for yourself and for your fellow passengers and your luggage. With our services we do everything we can to make your trip more comfortable in case you lose your luggage at a strange airport with strange rules and cultures. Lost Luggage specializes in tracing and retrieving lost luggage. Even in the most impossible situations. All our employees are highly motivated with extensive experience combined with a worldwide network at every airport in the world.

Visit our website for more info.

www.lostluggagetracer.com

What to do when you lose your luggage at the airport while you're not yet a member of Lost Luggage?

If your bags don’t arrive on the carousel, try not to panic. Most so-called “lost” baggage really isn’t lost; rather, it’s delayed. And in most cases an airline can reunite you with your baggage within 24 hours.

When you realize that your bag isn’t going to show up on the carousel, go immediately to your airline’s lost-baggage counter, which you’ll find in most big-airport baggage areas. In smaller airports, ask any airline employee where to go. Even if you have someplace you need to be, report missing baggage before you leave the airport. (Some airline contracts specify that you must file no later than four hours after arrival; others say 24 hours.) When filing your claim, give the attendant a hotel or home address, as well as a phone number where you can be reached.

Hand over your baggage check (but write down the numbers) and fill out the form, making sure to get a copy of any relevant tracking numbers, websites, and phone numbers (some airlines have an online system while others will provide you with a phone number to call for updates). Note the name of the agent that handles your claim as well as the estimated time your bag will arrive.

If your bags are on the next flight, you could have them within a few hours. If they’ve been sent to the wrong airport, it could take a couple of days. If your baggage is delayed on a connecting itinerary involving more than one airline, you deal with the airline that flew you to your final destination, even if you think the first airline was responsible.

The airlines typically bring you your luggage when it is found; you will rarely need to return to the airport to pick it up. If you’re staying at a hotel or resort, alert the front desk about an incoming bag. Airlines usually deliver delayed bags at no cost to you, but some may ask you to pay.

Additionally, many airlines will reimburse any unexpected expenses caused by the loss or delay (keep your receipts!). No law requires any specific assistance, only that airlines must have a policy and make it available to you.

If an airline doesn’t get your bag back to you within five days, the bag may be truly lost. An airline defines “lost” at anywhere from five to 30 days, at which point both you and the airline proceed on the assumption that you’ll never see your bag again. If the airline loses your bags, make sure you get a written claim for damages. This may require a different form than the original “missing luggage” form. This can be done at the airport or online.

The maximum an airline pays on lost bags and their contents is generally limited to $3,500 per passenger on U.S. domestic flights, and a varying rate per passenger for checked baggage on international flights based on the Warsaw Convention or the Montreal Convention. In the United States, if you paid a checked baggage fee for your lost bag, the airline must refund your fee. Check your carrier’s website for specifics.

You can purchase “excess valuation” protection from your airline if your checked baggage is worth more than these limits, but before doing so, make sure the items aren’t already covered by your homeowner’s or travel insurance policy. Some credit card companies, and travel agencies also offer optional or automatic supplemental baggage coverage.

The airlines typically have a long list of items for which they will not be held responsible; these include jewelry, money, heirlooms, and other valuables. These items should always be left at home or packed in your carry-on bag.

Any lost baggage claim process is obviously a negotiation. Airlines will typically cover only the depreciated value of whatever you say you lost, not the original purchase price. They will ask for receipts, even for a suit you bought 10 years ago. You may go back and forth several times before reaching a deal. The airline may offer you a voucher for future travel in lieu of cash, which is generally a good deal only if the voucher value is double to triple a satisfactory cash value and, even then, only if the voucher conditions actually allow you to travel.