Difficulty connecting Ledger device to computer
Difficulty connecting Ledger device to computer
By designation, the Ledger wallet is built to work hand in hand with the Ledger device, therefore users must first connect their Ledger device to a computer before accessing the wallet.
While connecting the device to the wallet can be easy, there can be hiccups when creating a connection, so here’s a list of solutions that can be employed when having difficulty connecting a Ledger device to your computer..
To fix this
Please download the last update of Ledger Live Application:
1.Update your OS version:
To run the Ledger Live wallet properly, your computer OS version must be Windows 10 or above and MacOS 10.15 or above.
2. Check USB connection:
Your Ledger may be having connection issues if you are using a damaged USB cable to connect, so you can rectify the connection problem by switching to a better USB cable.
Sometimes, switching to another USB cable may not solve the problem; in cases like this, users can try connecting the USB cable to another USB port on the computer.
3. Check for third-party applications:
Connecting your Ledger device to a computer can often be affected by third party applications running in the background, therefore it’s a must that all applications and extensions are closed before connecting a Ledger device to your computer.
4. Update the driver on your device :
At times, connection problems can be caused by not having the latest USB drivers needed to initiate a connection with your Ledger device.
You can update the driver by following these steps;
Step #1: Open the device manager in your computer windows, scroll until you find your Ledger device in the drop-down list.
Step #2: Click on it, and select “Search automatically for updated driver software”
Step #3: Once the updated driver appears, approve its download and proceed.
Step #4: As soon as the driver is updated, your computer should instantly connect with your Ledger device.
5. Connect via Bluetooth:
In cases where connection problems persist. Users can employ Bluetooth connectivity to access the Ledger Wallet.
Although this option is only accessible on Smartphones, it’s a swift and simple way to access Ledger Live.
To initiate a Bluetooth connection, you can follow these steps to learn how to;
Put on Bluetooth on your smartphone and enable its visibility to other devices.
Enable Bluetooth on the Ledger device, and open Ledger Live on your smartphone to process connection.
Select your Ledger device once it appears and confirm the pairing code on both your smartphone and Ledger device.
After pairing your smartphone with the Ledger device, an authentication is issued before the connection process is completed.
6. Re-install Ledger Live:
This is an easy fix for connectivity issues, simply uninstall Ledger Live on your computer, and visit Ledger website to download the latest version of Ledger Live. If you already have the latest version of the app, simply uninstall and reinstall the application.
However, if you still experience difficulty while connecting your Ledger device to a computer, contact the Ledger support team for assistance.
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