How to Start a Cleaning Business in Somalia: Training, Manners, and Simple Pricing

In Somalia, a cleaning business does not grow only because of tools or capital. It grows because of how well the work is done and how customers are treated.

Before thinking about profit, a cleaning company must first train its staff on two things: proper cleaning and good manners.

A cleaner must look clean. Clean clothes, washed hands, and a professional attitude create trust immediately. Cleaning should always follow a simple system: top to bottom, dry first then wet, and clean areas before dirty ones. Toilets should always be the cleanest place in any building.

Customer service is just as important. A polite greeting, a calm voice, and a kind smile can turn a one‑time job into a long‑term client. Staff should listen carefully, never argue, and handle complaints with respect.

Pricing should remain simple and clear. Homes can have basic, standard, and deep cleaning packages. Offices, schools, and clinics work best on monthly contracts. When customers understand what they are paying for, trust increases.

In the end, a successful cleaning business in Somalia is built on honesty, respect, cleanliness, and good character. When these values are strong, the business will grow naturally. Simple Service Pricing and 6-Month Training Program.Good cleaning work is not only about tools. It is about skills, discipline, and good manners. To provide quality service, workers must be trained properly and paid fairly per job.

Pricing per job should be clear and simple.

A small home or room is charged at a fixed rate. Medium spaces cost more, and large spaces are priced after inspection. Toilets, kitchens, and deep cleaning are charged separately because they require more time and care. Prices must always match the level of work, and workers should never argue about money. Payment discussions are handled politely and professionally.

Before starting work, every worker must complete a 6-month training program.

The first months focus on how to clean correctly: personal hygiene, using tools properly, cleaning top to bottom, and keeping toilets and high-touch areas spotless.

The next months focus on how to deal with clients: polite greetings, smiling, listening carefully, respecting property, and handling complaints calmly.The final months teach workplace etiquette: punctuality, honesty, teamwork, and professionalism.

When skills and character come together, trust grows — and good work speaks for itself.Clear rules help workers perform better and protect the service provider as well. Every job should start with a simple briefing so everyone understands the task, the time required, and the expected results. Workers should arrive prepared, with clean tools and a calm mindset. During work, attention to detail matters: corners, edges, and frequently touched surfaces must never be ignored.

Safety is also part of training. Workers should know how to handle water, electricity, and basic chemicals carefully. Mixing products without knowledge should be avoided. Gloves should be worn when necessary, and hands washed after every task. A safe worker is a reliable worker.

Communication at the workplace must remain respectful at all times. Team members should support each other, speak politely, and avoid blame. If mistakes happen, they are corrected quietly and professionally. Learning from errors is part of growth.

Finally, consistency builds reputation. When the same quality is delivered every time, people remember. Good service creates recommendations, and recommendations create steady work. With discipline, patience, and good etiquette, simple services can grow into trusted long-term opportunities.Supervisors should review completed work briefly before leaving the site. This habit prevents repeat complaints and shows care. Recording feedback helps improve training. Small improvements each day raise standards steadily and build confidence among workers and clients alike through clear expectations and consistent follow-up. With proper training, clear pricing, and respectful service, trust and long-term success naturally follow.”