Can I contact Facebook about my account being hacked?

Expert solution to fix about my account being hacked

By Facebook | for assistance 1-850-923-O38OPublished 12 months ago • 4 min read

Can I contact Facebook about my account being hacked?

Photo by Timothy Hales Bennett on Unsplash

Can I Contact Facebook When My Account is Hacked?

There's nothing worse than having your Facebook account hacked. Not only has it compromised your personal information, but the unauthorized posts, messages, and even financial losses in case your account is linked to a payment method can also lead to more damage. However, Facebook provides all the required tools and support to regain control of your account. In this guide, we’ll explore how to contact Facebook about a hacked account, steps to recover your account, and tips to prevent future breaches.

Signs Your Facebook Account Has Been Hacked

Before contacting Facebook, confirm that your account has indeed been compromised. Common signs include:

- **Unfamiliar Posts or Messages**: Content you didn’t create appears on your timeline or is sent to friends.

- **Login Change**: You have been changed your email address, phone number, or password and cannot log in.

- **Strangers Following or Friends**: New friends who you haven't approved show up on your friend list.

- **Strange Logins": Messages about unfamiliar devices and locations that logged into your account.

- **Disabled Account": Facebook temporarily disables your account due to suspicious activity. ---

How to Restrain a Hacked Facebook Account

Immediately when you realize that your account is hacked, you should follow these steps and regain access:

Step 1: Go to Facebook's Hacked Account Page

1. Visit the Facebook Hacked Account Page at https://www.facebook.com/hacked.

2. Click **"My Account Is Compromised."**

3. Enter your email address, phone number, or username.

**Step 2: Identify Your Account**

Facebook will ask you to identify your account by providing:

- Your full name.
- A profile photo or other identifying information.

**Step 3: Secure Your Account**

Once Facebook verifies your identity, you’ll be prompted to:

1. **Change Your Password**: Create a strong, unique password that you haven’t used before.

2. **Check Recent Activity**: Look for unknown logins, posts, or messages.

3. **Log Out of All Devices**: Take away access from all devices you don't recognize.

**Step 4: Turn on Two-Factor Authentication (2FA)

For the added security:

1. Tap **Settings > Security and Login > Two-Factor Authentication**.

2. Select your desired 2FA method (SMS, authentication app, etc.).

3. Follow the prompts to set it up.

**Step 5: Report Unauthorized Changes**

If the hacker changed your email, phone number, or other account details:

1. Visit the [Facebook Help Center](https://www.facebook.com/help/).

2. Use the **“Report Compromised Account”** form to provide details.

3. Submit proof of identity (e.g., a government-issued ID) if requested.

How to contact Facebook about a hacked account

While recovering accounts mainly relies on technical tools by Facebook, support can be contacted via the following channels:

Method 1: Use the Facebook Help Community

1. Go to [Facebook Help Community](https://www.facebook.com/help/community/).

2. Post your problem in the "Hacked and Fake Accounts" section.

3. You will probably get some suggestions from Facebook moderators or other users.

Option 2: Submit a Support Request

1. Follow the link for [Facebook Support Inbox](https://www.facebook.com/help/contact).

2. Provide information related to your account being hacked into the form provided.

3. Upload any files required, for example, copies of ID and screenshots.

Option 3: Contact Facebook through Business Support

If you have a business Facebook account

1. Please go to [Facebook Business Help Center](https://www.facebook.com/business/help).

2. Use the chat or email support options available for business accounts.

Tips to Prevent Future Hacking Attempts

1. **Use a Strong Password**: Combine letters, numbers, and symbols. Avoid using easily guessable information (e.g., birthdays).

2. **Enable Two-Factor Authentication (2FA)**: This adds an extra layer of security to your account.

3. **Monitor Login Alerts**: Turn on notifications for unrecognized logins.

4. **Don't fall for phishing scams**: Never click on suspicious links or give your login information to unknown parties. 5. **Change your password regularly**: Change your password every few months. 6. **Review connected apps**: Remove access for apps you no longer use. ---

## Frequently Asked Questions (FAQ)

1. Can I contact Facebook directly if my account is hacked?

- Yes, you can make use of the [Facebook Help Center](https://www.facebook.com/help/), or simply submit a request for support. Nevertheless, Facebook mostly depends on automated tools in recovering accounts.

2. **How long does it take to recover a hacked Facebook account?**

- Time varies; it can be minutes with the automated processes or several days if the review process is manual.

3. What if the hacker changed my email and phone number?

During recovery, you can use the "No longer have access to these?" option to provide an alternate email address. You will also need to provide proof of identity.

4. Will Facebook notify me if my account is hacked?

- Facebook will notify you of suspicious activity, like someone logging in from an unknown device.

5. Can I recover my account without ID?

This is a challenge but not impossible. Try to use trusted contacts or provide other proof of ownership.

6. My account was disabled because it was hacked.

- Appeal by going to the [Facebook Help Center](https://www.facebook.com/help/), providing your proof of identity.

7. **How do I turn on Two-Factor Authentication (2FA)?**

Go to **Settings > Security and Login > Two-Factor Authentication** and follow the instructions.

8. **What happens if I forgot my password, don't have access to my email or phone number? Can I recover my account?

- Use the **“No longer have access to these?”** option during recovery to provide an alternate email address.

9. **What documents does Facebook accept for identity verification?**

- Facebook accepts government-issued IDs, passports, driver’s licenses, and other official documents.

10. **How can I prevent my account from being hacked again?**

- Use a strong password, enable 2FA, monitor login alerts, and avoid phishing scams.

## Conclusion

If your Facebook account has been hacked, acting quickly is crucial to minimize damage and regain control. Start by using Facebook’s automated recovery tools, and if necessary, escalate your issue by contacting support directly. Always prioritize securing your account to prevent future breaches, and stay vigilant against phishing attempts and suspicious activity.