7 Ways to Resolve the Outlook Not Working on iPhone Issue

7 Ways to Fix the Outlook Not Working on iPhone Problem

Microsoft Outlook is one of the most famous applications for email management. It is used by millions worldwide with their iPhones. But like other applications, Outlook sometimes can become dysfunctional and cannot be able to send or receive emails, cannot sync the calendar, or not access the important features. If you have problems with your iPhone's Outlook application, do not worry: this guide will walk you through seven effective solutions to get the app back on track.

## Why Is Outlook Not Working on Your iPhone?

Before getting into the fixes, it is useful to know why Outlook might not work on your iPhone. These are some of the common reasons:

1. **Outdated App Version**: Using an older version of Outlook can lead to compatibility issues with the latest iOS.

2. **Network Connectivity Problems**: A weak or unstable internet connection can prevent Outlook from syncing emails.

3. **Account Sync Issues**: Your Outlook account may not be properly synced with the app.

4. **Cache or Data Corruption**: The temporary files or cached data could be corrupted, leading to malfunction.

5. **iOS Update Bug**: Perhaps an iOS update caused the problem.

6. **App Permissions Issues**: Outlook might not have permission to access your emails, calendar, or contacts.

7. **Server Problem**: The Microsoft servers are down or having some technical problems.

## 7 Fixes for Outlook Not Working on iPhone

1. **Verify Your Internet Connection**.

Outlook requires a stable internet connection to function properly. If your iPhone is connected to Wi-Fi or cellular data but Outlook isn't working, try these steps:

• - Open Safari or another browser to see if you can access websites.
• - Toggle Airplane Mode on and off to reset your network connection.
• - Switch between Wi-Fi and cellular data to see if one works better.

If your Internet is unstable, restart your router or get in touch with your service provider.

2. Update the Outlook App

Being on an outdated version of Outlook may result in compatibility problems with the operating system of your iPhone. To update the application:

1. Open the **App Store** on your iPhone.

2. Tap your profile icon in the top right side

3. Scroll down to view any available updates. If your Outlook is one of them tap the update button next to it.

4. Launch Outlook, and see if the problem is solved.

3. Re-add Your Outlook Account

Sometimes, removing and re-adding your account can solve the issue if your account is not syncing:

1. Open the Outlook app and open **Settings** (gear icon).

2. Tap the account with the problem.

3. Scroll down and tap **Delete Account**.

4. Confirm the delete and then tap **Add Account** and go through the process to add the account again.

4. **Clear Outlook Cache (Reinstall the App)**

iOS doesn't allow users to clear the cache for individual apps, but you can reinstall Outlook to achieve the same effect:

1. Press and hold the Outlook app icon on your home screen.

2. Tap **Remove App** > **Delete App**.

3. Go to the App Store, search for Outlook, and reinstall it.

4. Log in to your account and check if the problem is resolved.

5. **Check App Permissions**

Outlook needs permissions to access your emails, calendar, and contacts. If these permissions are disabled, the app may not work properly. To check and enable permissions:

1. Open **Settings** on your iPhone.

2. Scroll down and tap **Outlook**.

3. Ensure permissions for **Notifications**, **Contacts**, **Calendars**, and **Background App Refresh** are enabled.

4. Restart the app and see if it works.

6. **Restart Your iPhone**

The vast majority of issues with software, including Outlook issues, can be resolved with a simple restart.

• For iPhones using Face ID, press and hold the side button and one of the volume buttons, then swipe to power off.
• For iPhones using a Home button, press and hold the side or top button, then swipe to power off.
• Wait 30 seconds, then turn your device back on by pressing the power button.

• After restarting, open Outlook and check if the issue is resolved.

7. **Check Microsoft’s Server Status**

Sometimes, the problem isn’t with your iPhone or the app but with Microsoft’s servers. To check if there’s an outage:

1. Visit the [Microsoft Service Status](https://status.office.com/) page.

2. Look for any reported issues with Outlook or related services.

3. If there’s an outage, you’ll need to wait until Microsoft resolves the issue.

## Frequently Asked Questions (FAQ)

Q1: Why is Outlook not syncing emails on my iPhone?

A: It is often because of outdated versions of the apps, problems in account configuration, or network connectivity issues. Update the app, re-add your account, or check your internet connection.

Q2: How do I update the Outlook app on my iPhone?

A: Open the **App Store**, tap your profile icon, and scroll down to see pending updates. If Outlook is listed, tap **Update** next to it.

Q3: Can I use Outlook on my iPhone if I don't have the app?

A: Yes, you can access your Outlook account from a web browser at [Outlook.com](https://outlook.com). This is only a temporary workaround while you resolve the app problem.

Q4: When I reinstall Outlook, will this delete my e-mails?

A: No, your emails are stored on Microsoft’s servers, not locally on your iPhone. Reinstalling the app will not delete your emails, but you’ll need to log in again to access them.

Q5: Why does Outlook keep crashing on my iPhone?

A: Crashes are often caused by bugs in the app or compatibility issues with the latest iOS version. Updating the app or reinstalling it usually resolves this issue.

Q6: How do I allow push notifications on Outlook?

A: Go to **Settings** > **Outlook** > **Notifications**, and make sure the notifications are enabled. I can also customise the style of alerts as well as choose my sounds

Q7: What can I do when I am not able to access my Outlook account?

• A: Check your login credentials. If you can't remember your password, try the "Forgot Password" link on the login page. Alternatively, you may try logging into the Outlook website to check the status of your account.
• An iPhone without an Outlook app working is a real nuisance, especially if you use it for work or personal communication. Fortunately, most issues can be resolved with a few simple troubleshooting steps, such as updating the app, re-adding your account, or checking your internet connection.
• Hopefully, with the seven fixes above, you will be able to get Outlook running flawlessly on your iPhone. If it persists, don't hesitate to reach out to Microsoft Support for further assistance.

Related article

• Best 12 Tips & Tricks How to Fix Outlook Not Working on iPhone
• 7 Methods to Fix Outlook Email Not Working on iPhone Issue?
• Outlook won't Open: Expert Solutions for Common Issues
• Can't send or receive email in outlook.com