Outlook Not Working After ios Update? 7 Fixes

Expert Solution to fix Outlook not working after ios update

By Ms-Community | for assistance 1-850-923-O38OPublished 11 months ago • 5 min read

Outlook not working after iOS update? 7 fixes to get you back on track

Updating your iOS device is usually a smooth process, but sometimes it can lead to unexpected issues, especially with third-party apps like Microsoft Outlook. If you’ve recently updated your iPhone or iPad and found that Outlook is no longer working as it should, you’re not alone. Many users experience problems with Outlook after an iOS update, ranging from syncing issues to crashes or login errors.

Why Does Outlook Stop Working After an iOS Update?

Let's look at some of the common reasons Outlook might stop working after an iOS update:

1. Incompatibility-Whether the new iOS version is more compatible with the current version of Outlook.

2. Bugs or Glitches in the Application-Outlook app will not function properly.

3. Outdated version of the Application-Updating Outlook lately may also not run correctly on the latest iOS versions.

4. Corruption in cache or data: Updated causes corruption in temporary files or cached data.

5. **Account Sync Issues**: The update may interfere with syncing between your Outlook account and the app.

6. **Network Problems**: Connection problems can cause Outlook to fail.

7. **Permission or Settings Reset**: iOS updates sometimes reset permissions or settings on apps. This might make apps such as Outlook stop working.

7 Quick Fixes for Outlook That Won't Work After an iOS Update

1. **Restart Your Device

Minor software bugs can be easily fixed with a simple restart. Here is how to restart your iPhone or iPad:
For iPhones with Face ID: Press and hold the side button and either volume button, then slide to power off.
For iPhones with a Home button: Press and hold the side or top button, then slide to power off.
- Wait for 30 seconds, then press the power button to turn your device back on.
After restarting, open Outlook and check if the issue is resolved.

2. **Update the Outlook App**

If you’re using an outdated version of Outlook, it may not be compatible with the latest iOS. To update the app:

1. Open the **App Store** on your device.

2. Tap your profile icon in the top-right corner.

Scroll down to find pending updates. If Outlook is listed, tap **Update** next to it.

4. After updating, open Outlook and test whether it is working.

3. Check Your Internet Connection

Your Outlook needs a strong internet to keep syncing your emails and other information. When your device is connected to Wi-Fi or cellular data, but Outlook won't start, try the following:

- Turn Airplane Mode on and off to reboot your network connection.
- Switch between Wi-Fi and cellular data to see if one works better.
- Test your internet connection by opening a website in Safari.

4. **Re-add Your Outlook Account**

Sometimes, the connection between your Outlook account and the app gets disrupted after an iOS update. To fix this:

1. Open the Outlook app and go to **Settings** (gear icon).

2. Tap the account that's causing issues.

3. Scroll down and select **Delete Account".

4. Confirm the deletion, then re-add your account by tapping **Add Account** and following the prompts.

5. **Clear Outlook Cache (Reinstall the App)**

Clearing the app’s cache can resolve issues caused by corrupted data. Since iOS doesn’t allow direct cache clearing for individual apps, you’ll need to reinstall Outlook:

1. Press and hold the Outlook app icon on your home screen.

2. Tap **Remove App** > **Delete App**.

3. Open the App Store, search for Outlook, and reinstall it.

4. Log in to your account and see if the problem is resolved.

6. **Verify App Permissions**

iOS updates can sometimes reset app permissions. Make sure Outlook has all the permissions it needs to work:

1. Open **Settings** on your device.

2. Scroll down and tap **Outlook**.

3. Turn on permissions for **Notifications**, **Contacts**, **Calendars**, and **Background App Refresh**.

4. Restart the app and see if it works.

7. **Contact Microsoft Support**

If none of the above fixes work, the issue might be more complex. Reach out to Microsoft Support for assistance:

1. Visit the [Microsoft Support website](https://support.microsoft.com/).

2. Search for Outlook-related issues or contact a support representative.

3. Provide details about your problem, including your iOS version and Outlook version.

Frequently Asked Questions (FAQ)

Q1: Outlook is not synchronizing after I updated my iOS.

A. This is primarily due to versioning issues related to the outdated application, possibly a problem associated with account setup, or may be a matter of network connection. Try app update, reinstall your account or check your network connection.

Q2: Am I good or is Outlook supported on the current iOS?

A: Check the App Store listing for Outlook. The app’s description usually mentions compatibility with the latest iOS versions. You can also visit Microsoft’s official website for compatibility details.

Q3: Can I use the Outlook web app if the mobile app isn’t working?

A: Yes, you can access your Outlook account via a web browser by visiting [Outlook.com](https://outlook.com). This is a temporary workaround while you troubleshoot the mobile app.

Q4: Will reinstalling Outlook delete my emails?

A: No, your emails are stored on Microsoft’s servers, not locally on your device. Reinstalling the app will not delete your emails, but you’ll need to log in again to access them.

Q5: Why does Outlook keep crashing after the iOS update?

Q. A: There is a likelihood that the cause is a bug in the application or compatibility problem with the newly installed iOS. Upgrading or reinstalling of the application resolves this issue usually.

Q6: How do I activate push notifications in Outlook?

A: Go to **Settings** > **Outlook** > **Notifications**, and make sure notifications are set on. Further, you could configure the style of alerts as well as tones.

Q7: How do I log in if I forgot my Outlook login?

A: Check your username and password. If you forget your password, you can use the "Forgot Password" feature on the login page. You can also access it by logging into the Outlook website to check on your account status.

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It is rather frustrating to deal with issues while using Outlook, especially after iOS updates. Still, most issues can be addressed with a simple reboot and then an update to the app or re-adding the account to your device and even reinstalling the app, in case such problems persist, contact Microsoft Support for further guidance.