7 Methods to Fix Outlook Email Not Working on iPhone Issue?

7 Ways to Resolve Outlook Email Not Working on iPhone Problem

Outlook is one of the most commonly used email applications by both individual and business entities. However, like any application, it might sometimes malfunction. This is true, especially with mobile devices, such as iPhone. If Outlook is not working on your iPhone, you're not alone in this problem.

**1. Verify Internet Connection**

You need a reliable internet connection to run Outlook efficiently on your iPhone. If the iPhone is not connected to the internet via Wi-Fi or cellular data, or the internet connectivity is weak, then Outlook would not work effectively.

Steps to Verify Internet Connection:

1. Open Safari or any other browser on your iPhone and attempt to load a website.

2. If the website does not load, enable and disable Airplane Mode:

- Open **Settings** > **Airplane Mode** > Enable it, wait for 10 seconds, and disable it.

3. You can also toggle Wi-Fi and cellular data to check if the problem persists.

**2. Update the Outlook App**

The use of an older version of the Outlook app can cause compatibility problems and bugs. An update ensures that you are working with the latest features and bug fixes.

**How to Update Outlook:**

1. Open the **App Store** on your iPhone.

2. Tap on your profile icon in the top-right corner.

3. Scroll down to see pending updates. If Outlook is listed, tap **Update** next to it.

4. If no updates are available, you’re already using the latest version.

**3. Reconfigure Your Outlook Account**

Sometimes, the email account settings may get corrupted or misconfigured, causing Outlook to stop working. Re-adding your account can resolve this issue.

**Steps to Reconfigure Your Account:**

1. Open the **Outlook app** on your iPhone.

2. Tap your profile picture in the top-left corner.

3. Tap the gear icon (**Settings**) in the bottom-left corner.

4. Select the email account you’re having trouble with.

5. Tap **Delete Account** and confirm.

6. Re-add the account by tapping **Add Account** and entering your credentials.

**4. Check Microsoft Server Status**

Throughout the day, your emails are stored on Microsoft's servers. Should the servers go down or be serviced, you will not be able to get access to your emails.

**How to Check the Status of Microsoft's Servers:**

1. Go to the Microsoft 365 Service Health Status page.

2. Look for any service alerts about Outlook or other services.

3. If a server is not available, wait for Microsoft to fix its issue.

**5. Clear the Outlook Cache**

Sometimes, the cached data might get corrupted and cause malfunction in the app. Clearing the cache will be helpful in fixing these problems.

**Steps to Clear Cache:**

1. Open the **Outlook app** on your iPhone.

2. Tap your profile picture in the top-left corner.

3. Tap the gear icon (**Settings**) in the bottom-left corner.

4. Scroll down and tap **Storage**.

5. Tap **Clear Cache** and confirm.

**6. Reinstall the Outlook App**

If nothing works from the above, then simply re-install the app to rectify any hidden issues.

Steps to Reinstall Outlook:

1. Tap and hold on the app icon of Outlook on your iPhone.

2. Navigate to **Remove App** > **Delete App**.

3. Go to the **App Store**, search for Outlook, and download it again.

4. Log-in to your account, and hopefully, the problem is solved.

7. Check iPhone Settings

Sometimes, the problem might not be with the Outlook app but rather with your iPhone settings. So make sure background app refresh and notifications are turned on for Outlook.

**Steps to Check iPhone Settings:**

1. Open **Settings** > **Outlook**

2. Check if **Background App Refresh** is turned on.

3. Tap on **Notifications** and check if the option for allowing notifications for Outlook is enabled.

4. Go to **Mail** and verify your account has been configured properly.

**FAQ Section**

Q1. Why is my Outlook email not syncing on my iPhone?

A1. Outlook email may not sync due to poor internet connectivity, incorrect account settings, or server issues. Use the above troubleshooting method.

Q2. How do I fix Outlook notifications not working on my iPhone?

A2. Check if the Outlook app is allowed to send and receive notifications on your iPhone. Go to **Settings** > **Notifications** > **Outlook** and turn ON notifications.

Q3. Do I need the app on my iPhone to access Outlook?

A3. No, you can use Outlook using a web browser at [outlook.com](https://outlook.com), but the app is better for use.

Q4. Why does my iPhone's Outlook keep crashing?

A4. Sometimes, an app may have an outdated version, corrupted cache, or little storage space, and updating it, clearing its cache, or reinstalling the app can correct the problem.

Q5. How do I connect multiple email accounts to Outlook in my iPhone?

A5. Open the Outlook app, then tap your profile picture and go to **Add Account** and enter the information for the secondary email account you want to use.

Q6. Does Outlook cost me anything to access on my iPhone?

A6. No. The Outlook application is free on the App Store. However, some of its advanced features need a Microsoft 365 subscription.

Q7. How do I contact Microsoft Support for Outlook issues?

A7. Go to the [Microsoft Support](https://support.microsoft.com/) page and choose your category to obtain assistance with Outlook.

## Conclusion

If the Outlook on your iPhone doesn't work, you can find yourself frustrated; however, most of the issues can be fixed using the above methods. Check your internet and update the application. If you are still having a problem, reset your account, clear cache, or re-install the app. If these methods do not work, then you can try checking the server status of Microsoft or your iPhone's settings.

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