63% of Your Clients are Unhappy Right Now- Why?

relationships with clients. And, how do you fulfill that? By maintaining a respectable rapport with your clients.

But almost 63% of clients remain unsatisfied no matter how successful a firm is. Project delivery, timelines, communications, or costs; forces causing the fallout are many.

Losing a client without knowing a reason will end you up with dual losses. One, the actual loss, losing a client. Two, a chance to improve with a bonus of bad word of mouth promotion.

The reason behind such severe loss to the business is covered under many folds of ineffective client relationship management. While you never intentionally try to fail at managing a client.

Here is a list of problems that lead to ineffective client relationship management.

1. Failing to realize the importance of communication

Communication is the key to any relationship. Failing to understand its importance can act as one of the major factors/problems in building relationships with clients. Getting a product developed that is satisfactory in every core requires a lot of query resolution and communication between business and client. But, businesses tend to forget this crucial aspect.

Keeping a client informed at each step will help them understand the process and its variables.

Though, this might be a little time-consuming. Therefore, automated client management software can save you from unnecessary failures.

A clear database of project growth, time tracking, and invoice management lead to a hassle-free workflow leading to satisfied clients.

2. Avoiding transparency

Transparent business activities, workflow, deliverables, and costs induce trust. But, as humans and businesses, we tend to hide our mistakes and factors, that might lead to conflict, to avoid any conflictive situation. Such opaque workflow leads to mistrust and unavoidable questions.

A simple step to cure major problems and building client relations is staying truthful and increasing business transparency with online client management software. Let your clients view your progress and rely on satisfactory results.

3. Delayed workflow lead to delayed timelines

78% of timelines are shifted from an average of 2-8 days in delivery. Major projects, at times, even shift timelines from 15 days to 3 months. Such delayed timelines are extra cost added to companies that remain unrealized. Moreover, these delays even lead to clients losing interest in your business.

Manual processes are slow, cumbersome, and tedious leaving a very narrow window for businesses to outperform jobs and deliver in time. An automated workflow process through software is fast, secure, and transparent for in-house jobs leading to more accountability and transparency in the job.

4. Ineffective billing upset clients

For any business, the only important factor is the fair trade of cash. While working on a project invoicing errors are the prime reasons for a fallout between clients and businesses. All major disputes occur either because of costs or payment delays.

It is important to have in time billing and payments to avoid conflicts. Automate your billing process with online invoice software.

5. Failure to deliver real value

Value for many is all that a customer demands, even if it adds extra costs. While settling up in a contract you promised quality and value for each penny invested. Do not ever forget that! It is significantly dishonest to forge with quality to earn extra profits.

Such smaller profits will lead to greater losses in the longer run. Ultimately, the clients will find out and your business will be bound to lose everything, cash flow, clients, and even rapport.

6. Inability to control expenses

An exact calculation of expenses is impossible, we understand, but bridge the gap between tentative calculations of expenses while analyzing a project is something a businessman should never do. If you do not have your facts right, simply call your vendors and take notes.

Signing up a contract with underestimated costs or failure to control expenses will lead to a lot of uncertainties with the project. You might not be able to complete the project, or lost profits or even savings in completing it.

This will lose your client’s trust in your business as the visibility of basic business sense will go missing. The smartness to save profits with best expense management practices is the ladder to success for any businessman.

7. Lack of strategic and effective leadership

Bringing in a client is not difficult, sustaining them is crucial. As to sustain a client a business needs to be proactive with its strategies and stay motivated to take up projects and challenges. The role of higher management becomes of utmost importance in keeping their employees motivated to take up the challenges and enabling them to new opportunities with strategies evolving each day.

Businesses tend to ignore its importance till the time they strike with an epidemic. It is crucial for survival and even more critical to hold clients with the business.

8. Unable to compete against market leaders

Pioneers of markets have already played their cards in bringing up the best strategies to satisfy and engage clients. But this does not mean you cannot be creative enough to compete with these leaders. It is all about one innovative idea and USP that you can offer your clients to generate interests. Provide your clients with state-of-the-art facilities to create trust.

Most of the time, we as businesses, are scared to compete and this pulls us from satisfying clients. Do not constrain, always aim to serve better than the best. Trust us you will succeed.

Conclusion

Attaining and sustaining clients is all that a business aims. Afterall, it is the only source of cash inflow that a business has. Despite keeping on toes always, we all fail to manage our clients in the most appropriate ways.

Technological advancements can play a major role in adding up some convenience to your overall client relationship management. An online client management software makes client management supremely easy with a dashboard to manage every client individually, project growth via project management integrated tool, time tracking, and invoice management.

Automating the entire set up of client management increases transparency, improves communication, and helps you attain rapport and satisfaction amongst your clients.

Do not forget to read our tips on how to effectively manage clients. We have curated a list of smart tips that can improve your communications and amp up your game of building client relations.