How to Deal with Troubleshooting Issues | Rowan Schaaf

Troubleshooting problems can be tricky business. It's often stressful, mainly when something goes wrong with the database or website hosting. To ease the stress on both you and your boss, it's a good idea to create a troubleshooting guide that can be sent to help better explain the problem and resolve it. The last thing you want is your clients getting calls every day because something went wrong with their website.

Troubleshooting your WordPress site can be frustrating. It's not uncommon to fix a problem one day, only to discover it has reappeared the next. This guide provides a list of suggestions for troubleshooting common issues:

Try Refreshing The Webpage, Logging Out And Back In, Clearing Cache And Cookies, Restarting Your Device

Try refreshing the web page first when you encounter troubleshooting issues while using any app, website, or computer. If that doesn't work, clear cache and cookies on your computer or device. Next, if you have a reboot option in settings, try restarting your device to see if that fixes it. Finally, head to the website's help section for resources about troubleshooting support if all else fails.

Break Down The Expected Vs. Actual Outcome

The troubleshooting process can be frustrating, but there are reasons behind what is happening. You may notice that some issues may happen more often than others. The ultimate goal of troubleshooting is always to resolve the problem (s) without damaging your product or yourself.

Gather Details: Screenshots, Videos, Error Messages, Console Errors

To deal with troubleshooting issues, clients are needed to gather screenshots, videos, and log files. These will help you identify the source of your problem. If an error message pops up on your screen or a dialog box mentions a specific file, copy this into a text editor so you can attach it to an email you send to support.

Reproduce The Issue

The first step in troubleshooting any problem is to reproduce the issue. This can be the most time-consuming step, but it's also the most important because once you have produced a problem, you will understand what went wrong and know that others can replicate it.

Create A Bug Ticket For Engineers To Resolve

Create a bug ticket for engineers to resolve. You can even include screenshots and video recordings that might be helpful for them in the description. When it comes to times like this, sometimes the best thing you can do is let the experts handle it. Now that you have your ticket sit back, relax and let us take care of the rest.

While troubleshooting, the most important thing to remember is to keep calm and carry on. Do not try to put pressure on yourself or get frustrated. Instead, eliminate some possibilities step by step until you figure out precisely what is wrong and fix it.

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About Rowan Schaaf

Rowan Schaaf is most well known for being the CEO and co-Founder of the company Pattern-- positions that he's held proudly since 2014. In his company, Rowan is currently in charge of working with a number of incredibly skilled and intelligent industry professionals, who are all dedicated to giving their clients a number of cloud-based business solutions. Rowan's clients range anywhere from corporations and government bodies to not-for-profit organisations, eCommerce businesses, and educational institutions.

Throughout his entire career, Rowan Schaaf has worked toward developing a number of different skills that complement his career, as well as becoming an expert in things he was already knowledgable in. Some of these skills are more technological development based, including digital strategy, web development, online marketing, creative strategy, brand development, web project management, information architecture, CRM, UX, eCommerce, and mobile applications. He's also developed a number of business development skills, such as mobile marketing, strategic planning, creative direction, integrated marketing, product development, marketing communications, leadership, and management.

One of the things that keeps Rowan going is that he is first and foremost a parent. One of his favorite things to do when he's not working is spending time with his beloved family. Not only that, but he also loves to help develop his community. Rowan joined Make-A-Wish New Zealand back in 2011 as a Trustee, even working his way up the organisation in a Chair position. While a member of Make-A-Wish, Rowan was directly involved in some incredible organisational changes. One of the things he helped out with was bringing Bayleys as a cornerstone sponsor. He also helped implement a direct giving programme. While working with the not-for-profit organization, Rowan gained invaluable experience and knowledge when learning how the Board and organisation Executives work together to bring about success for the organisation.

To learn more about Rowan Schaaf, be sure to visit his websites!