Cilool Shoes- DO NOT BUY

Before telling you about my horrible experience with Cilool and buying shoes from this international company, let me tell you what good customer service should look like.

What does good customer service look like?

Good customer service can be characterized by several key attributes:

1. Responsiveness: A crucial aspect of good customer service is being responsive to customer inquiries, concerns, or issues in a timely manner. This involves acknowledging customers promptly, providing assistance or information, and addressing any problems they may encounter.

2. Knowledge and expertise: Customer service representatives should possess extensive knowledge about the products or services they offer. They should be able to answer customer questions accurately, provide helpful recommendations, and offer relevant solutions to problems. Well-informed representatives can inspire confidence and build trust with customers.

3. Empathy and understanding: Good customer service involves displaying empathy and understanding towards customers' needs and concerns. Service providers should actively listen to customers, acknowledge their feelings, and demonstrate genuine care and concern. By showing empathy, they can create a positive and supportive environment, fostering stronger customer relationships.

4. Professionalism: Customer service interactions should be conducted professionally, with courtesy and respect. Representatives should maintain a friendly and polite demeanor, use appropriate language, and exhibit patience, especially when dealing with difficult or frustrated customers. Professionalism helps to establish a positive impression and promotes a healthy customer-service provider relationship.

5. Problem-solving: Effective customer service requires the ability to identify and resolve customer issues efficiently. Representatives should actively engage with customers to understand their problems, propose appropriate solutions, and follow up to ensure satisfactory resolution. Proactive problem-solving demonstrates commitment to customer satisfaction and enhances their overall experience.

6. Personalization: Going the extra mile to personalize interactions can greatly enhance customer service. Addressing customers by name, remembering previous interactions, and tailoring recommendations or solutions to their specific needs or preferences can make customers feel valued and appreciated. Personalization helps to create a more personalized and memorable experience.

7. Timeliness: Timely service is critical to good customer service. Whether it's delivering products promptly, responding to inquiries in a timely manner, or resolving issues within an acceptable timeframe, customers appreciate promptness. Keeping customers informed about any delays or expected wait times also helps manage expectations and maintain customer satisfaction.

8. Continuous improvement: Good customer service is a continuous process of improvement. Companies should actively seek feedback from customers, conduct regular evaluations of their service quality, and implement necessary changes or enhancements based on customer input. Demonstrating a commitment to constant improvement helps to meet evolving customer expectations and maintain high service standards.

By embodying these qualities, organizations can deliver exceptional customer service, fostering customer loyalty, positive word-of-mouth, and long-term success.

This is what customer service is like at Cilool:

I am going to give you a summary of what happened to me when I purchased these flip flop sandals with a cushiony sole from Cilool Shoes. I ordered a size 8 in red and a size 8 in black. Three seconds after my order was placed I got a confirmation for two pair of white flip flops, one in a size and one in a size 8 1/2. Not even 30 seconds later I contacted them and told them what happened. I was told that it was too late, that my order was already shipped. How is that even possible! I emailed a few more times and got the same answer. They wouldn't even let me cancel.

So I waited for the flip flops and figured I would just keep one and give the other to my daughter and just suck it up to bad business. Well, things changed when I received their product.

I opened up the package and almost passed out from the stink. The shoes smelled like chemical overload. I contacted the company and they told me they could not do anuthing about it. I put them on my deck to air out for 3 days and still. I actually choked from the stink. Who knows what chemicals were in them... probably poisonous and cancer-causing.

I asked for half of my money back as it would cost me over $20 for a $60 purchase which I already paid to return them. That's ridiculous. The plastic bottoms were very poorly glued and they stunk like chemical warfare. Really! What would you do?!

So after waiting two months for a Paypal resolution they want to refund me the money if I send them back with a tracking picture sent to them. Why would I pay $20 more to maybe get refunded my $60. I don't trust them. PLUS I threw them out because they will definitely kill someone especially someone with a breathing condition.

So this article is written is to warn you about Cilool shoes. DO NOT ORDER FROM THIS INTERNATIONAL COMPANY THAT IS SENDING TOXIC PRODUCTS and refusing customer service from 3 seconds of pushing purchase. They could have rectified it in the beginning and started off with BAD CUSTOMER SERVICE!!!

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