Robert Wilson
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Enhancing Delivery Operations for Logistics Companies
Logistics companies carry out diverse operations to gain delivery efficiency. However, delivery is not only about moving things from one point to another. For these businesses, delivering efficiently is all about balancing costs with customer satisfaction.
By Robert Wilson9 months ago in Journal
Building a Scalable Warranty System for EV Manufacturers
The electric vehicle market is growing rapidly. With the growing demand for electric vehicles, EV manufacturers are increasing production more than ever. This growing demand also raises the volume of warranty claims coming to OEMs. However, EV manufacturers may find managing these claims challenging due to multiple factors.
By Robert Wilson9 months ago in Journal
Simplify Parts Ordering with AI-Powered Intelli Catalog
In aftermarket operations, OEMs must ensure a continuous supply of spare parts. A smooth parts ordering and fulfillment process not only builds customer trust in the brand but also helps OEMs attract returning customers.
By Robert Wilson9 months ago in Futurism
Impact of a Centralized Knowledge Base on Field Support
Field support is a crucial element for Original Equipment Manufacturers that helps them boost field operational efficiency. Technicians working in the field often encounter complex issues that require prompt and accurate solutions. Searching for their solutions without a reliable, easy-to-access knowledge can cause frustration among the technicians and prolong resolution time.
By Robert Wilson11 months ago in Futurism
Improving OEM Decision-Making with Manual's Analytics
The manufacturing landscape has witnessed a big shift. It has transitioned from static paper manuals to interactive digital manuals. Traditional manuals once existed purely as reference materials. But now their digitization has turned into powerful data collection points that drive decisions.
By Robert Wilson12 months ago in Futurism
