Gracie Talarico
Bio
I help business leaders navigate digital transformation with insight and expert analysis on digital trends to help modernize their businesses and prepare for the future.
Stories (3)
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The Future of CCaaS is Open
Contact Center as a Service (CCaaS) has revolutionized business communication, moving from traditional on-site call centers to versatile, cloud-based solutions. Despite these advances, challenges persist. A recent Verint survey revealed that 60% of CX leaders see agents' inability to operate across multiple channels as a significant hurdle in effectively engaging clients through CCaaS. Traditional solutions just aren’t cutting it anymore.
By Gracie Talarico2 years ago in Journal
Designing an E-commerce Website: Tips and Best Practices for Boosting Conversions
Nexcess, a web hosting company, recently published a piece that imagines the e-commerce stores that historical figures might have in 2023 if they were still with us. For example, Biggie Smalls would own a jelly brand called “Spread Love” with iconic flavor names - Everyday Struggleberry and All The Marma-ladies.
By Gracie Talarico3 years ago in Journal
The Role of Technology in Streamlining AML-KYC Compliance
In recent years, Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance have become increasingly important for businesses, especially businesses. AML-KYC compliance regulations aim to prevent financial crimes such as money laundering, terrorist financing, and fraud. Failure to comply with these regulations can lead to severe consequences, including legal and reputational damage, monetary fines, and loss of business.
By Gracie Talarico3 years ago in Journal
