Alison Victory
Stories (2)
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How to Navigate the Phone Tree of Doom
PROLOGUE Right. So, like everyone on earth, at some point or another, you’ve had a sucktastic, no-holds-barred, Epic Fail customer service experience. While we in that industry (whether it be a call center, restaurant, retail store, or some new form of torture that no one has ever heard of) are fully aware of the fact that sometimes you have done nothing wrong but still get the CSR equivalent of a dull stick to the eye (and on behalf of The Industry, I would like to offer an unreserved apology for those instances), a good 80% - 90% of the time, your bad experience could likely have been alleviated by the application of common sense, forethought, and/or the ability to admit that maybe – just maybe – you were wrong. In the following pages is a detailed, fairly comprehensive list of things that annoy, frustrate, enrage, horrify, amuse, and occasionally confound us. Mixed in with this list are anecdotes from every walk of customer service; the truly sad part is that not one of them has been exaggerated. These are all true stories and the odds are high that some will make you laugh, a few might cause tears (of joy, sorrow, or horror will depend on your personality), and no small number of them will likely result in a wide-eyed, slack-jawed, WTF?!? moue of disbelief that we in customer service live with Every. Damn. Day. It is our profound hope that this guidebook will walk you safely through a happier, healthier, more productive customer service experience (and if it doesn’t, well, it might give you a few ideas).
By Alison Victory4 years ago in Education
The Regret of a Black Rose
The Regret of a Black Rose Regret. It was a feeling that Linda Wallace was relatively unfamiliar with. She didn’t regret marrying Sam Radford, she didn’t regret leaving him, and she didn’t even truly regret choosing her career over their son. She loved Nick, she did, but she had never really wanted kids, so letting Samhave him hadn’t been a difficult decision to make, especially given how successfully her career had flourished.
By Alison Victory4 years ago in Filthy
