Which is the Best SMS App for Salesforce?

Even though Salesforce doesn't provide any default functionality to send out messages, we have made it through and found a way to use SMSes within Salesforce. AppExchange is an online marketplace for Salesforce apps that allows you to extend your Salesforce org features by installing various apps and components. When it comes to the best sms app for salesforce, 360 SMS is a top-rated business text messaging app on Salesforce that supports ‘Zero-Code’ automation and easy configuration. It serves you with DIY automation that eliminates the need for expert assistance. Without any additional configuration, the app is compatible with Salesforce Classic, Salesforce Lightning, and Salesforce 1 versions automatically.

Why choose AppExchange SMS Apps?

These apps come in managed packages that are managed and upgraded timely by their providers. This saves a lot of development and maintenance costs and prevents users from building anything from scratch. These apps are more secured and reliable, as they have already gone through rigorous Salesforce Security Review before publicly listing them on AppExchange. 360 SMS is a Salesforce native app and brings along many pre-built functionalities that are easily configurable and highly customizable to meet your specific business requirements.

Many of its unique features are enough to end your hunt for the best messaging app in Salesforce.

iText for DIY Conversation Trees, Intelligent Texting

The app provides you with DIY automation that could be easily handled without any technical knowledge. For surveys, polls, feedback, and forms, you could design a series of questions and trigger further questions using the iText feature of 360 SMS App. Without being an admin or developer, you could run surveys within a few minutes. With the help of predefined questions and answers, you could head towards automated conversations. Inbound keywords allow you to automate responses, which reduces the customer's wait time and enhances customer experience. You can also create or update records, alert users or perform in-line editing of contact records with iText Action Handler.

Sticky Sender for Bulk Response Assignment

Changing contact numbers could lead to trust issues and hamper the response rate. Sticky sender lets you ‘Stick’ to a single point of contact for all the future SMS, Voicemails, WhatsApp messages, and CTI calls sent out to any prospect.

Besides, it helps you with the lead assignment too. Consistent sender details let you get the responses back to the right lead owners in one place and let them take care of it.

SMS Drip Campaigns for Automated Conversation

As the name indicates, the Drip campaign lets you push out text messages in drips. You could just schedule messages deciding on intervals of text messages setting offset by no. of days and time, and sit back. Using the power of automation, you could send confirmation messages, reminder texts, follow-up texts, and onboarding messages without any manual intervention. Also, you can add or take off contacts from your list anytime.

If required, you could stop these automated messages for a specific period of time with the Dark Hours feature of 360 SMS. with Also, the feature's capabilities are not just limited to SMS. It extends to SMS surveys and voicemails too.

Salesforce-native 360 SMS App

A top-rated app not only brings convenience to users but also delivers out-of-the-box functionalities. The 360 SMS app supports even complicated customizations to meet the needs of specific business use-cases as it's a Salesforce-native. The app supports 'no-code' automation that enables even non-tech staff to reap the benefits of automation. Therefore, users could easily automate trigger-based responses, cutback on effort, and save time for their employees.

The above-mentioned are just a few unique features of 360 SMS. Still, there’s much more to explore. To know more, visit https://360smsapp.com/