7 Unique Features That Make On-Demand Apps Stand Out From The Crowd

Let’s say, you want to download and install an app. What do you do? You go to the app store and download the application. Next, you install it and wait for the installation process to complete. Once the installation process completes, now an icon will appear in an app drawer. You will tap on that app to launch it. Once the app launches, now you can perform the action you want.

Unlike traditional apps, on-demand apps act as a bridge the connects customers with service providers and allow users to request any kind of service on-demand while the service provider strives to fulfill their requirements. On-demand apps also offer tons of advantages Some of them are as follows:

• Flexibility
• Ease of use
• Better customer services
• Real-time data and tracking

Uber is one of the best examples of on-demand apps. It not only lets users book rides on demand but it also offers real-time data such as location data helping riders to reach your desired location to pick you up and drop you at your desired location.

Are there any features that really put on-demand apps above traditional mobile apps? That is exactly what we will explore in this article. In this article, you will learn about seven critical features that differentiate on-demand apps from traditional apps.

1. Real-Time Tracking

By interrupting live GPS location tracking, android app developers can give users peace of mind while helping them keep track of everything. From a service provider standpoint, they know exactly where their customer or employees are. This makes it easy for both customers and service delivery representatives to communicate with each other locate each other. This can come in handy for ride-hailing apps as well as food delivery apps.

Since it is real-time data tracking, users can even change their location or delivery date and time on the fly and it will automatically be updated on the service provider’s end. The service provider can immediately change their course of action. Users can also get constant updates as well as the ability to track where their order or ride is at the moment and how long will it take to reach their destination.

2. Intuitive User Interface

What really makes on-demand apps special is the convenience and ease of use they provide to users. Since these on-demand apps have a minimalistic user interface, it makes it easy for users to request the service or product they need. As a result, you won’t find clutter in on-demand app interfaces. This also means that users won’t have to dig in menus and screens or apply filters to find what they are looking for. Mobile app development company specializes in creating on-demand apps with user-friendly interfaces to give your users a more enjoyable app experience.

3. Integrated Feedback Mechanism

Just because you have an innovative mobile app idea does not mean that your users will feel the same way about it. Unlike traditional apps and websites which lack any type of user feedback mechanism, which prevents users from sharing their feedback about the website or app, on-demand apps take a different route. Most on-demand apps have some kind of customer feedback mechanism present in the app.

This allows users to rate their experience with the app as well as give their feedback. This feedback will be collected by the service provider, which help them improve the app according to the user’s needs. Not only that, but it also assists other app users to make a purchase decision as they can see what type of experience users have who have used the product or service and make decision based on that.

4. Add to Wishlist Feature

Let’s say that the product or service is not currently available, how can you keep your customers engaged? By including a “Add to wishlist” feature. This allows customers to add the service or product they want to their wishlist. As soon as the service or product is made available, they can get access to it. Most online shopping apps also use this tactic to prevent users from abandoning their apps and switching to a competitor app. With this feature, they can keep the user engaged even when the product is not in the inventory.

5. Recent Searches and Past Orders

There are instances when a user might search for a product but leave the app without making the purchase due to any reason. What if the user wants to go back to the product they are browsing earlier? That is where on-demand apps, recent searches facility could come in handy. Similarly, if a user wants to buy the same product they purchased in the past, does your app have this facility? On-demand apps have a feature that records the history of past order and let users access that information which makes it more convenient for them to buy the same product repeatedly.

6. Superior Security

Another feather in the cap of on-demand apps is better security and privacy controls. Unlike traditional apps where you are only scanned at the payment page, on-demand apps have security built-in at every stage. As a mobile app developer, you need to tighten the server-side controls and take steps to prevent data leakages. Most on-demand apps come preloaded with user authentication and user authorization method, which makes them more securer than traditional apps. Developers can also restrict untrusted and invalid inputs as cybercriminals use these to inject malware into mobile apps.

7. Excellent Customer Support

Since on-demand apps solely focus on user requirements, it is essential for businesses to give them exactly what they are looking for. Make it easier for customers to reach out to your business by adding features such as live chat. Additionally, you can also allow users to get in touch with your business via email, phone, or social media. You can also automate and streamline customer support by using a chatbot and deliver exceptional customer support to your on-demand app users without human involvement.

Which on-demand app feature you love the most and why? Let us know in the comments section below.

Author Bio:

Irfan Ak is an experienced digital & content marketing strategist at Branex, a pro mobile app development company. He is a regular contributor on various websites. He has worked with several brands and created value for them.