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We would like to address a recent incident at McDonald's Taman Buaya where a customer was charged for an extra serving of our chili sauce. We take this matter very seriously and would like to make a statement. After an internal investigation and review of surveillance video footage, we determined that we initially made an oversight by unintentionally providing an insufficient amount of chili sauce to the customer.
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Our staff then promptly provided the customer with more chili sauce as requested. However, at this point, the customer became very upset and began to lash out at our staff. The customer insisted on paying for an additional 10 packs of chili sauce and requested our staff to provide a receipt for this purchase. Our staff tried to clarify that the chili sauce was provided free of charge, but the customer became angry and insisted on paying for the 10 packs.
McDonald's Malaysia is deeply disappointed by the behaviour of the customer, who not only behaved aggressively towards our staff, but also posted false information on social media about this incident. In light of the customer's aggressive behaviour, and to ensure the safety of our staff, we have reported this incident to the police.
We would like to reiterate that McDonald's Malaysia provides chilli sauce to all customers at no extra charge. Furthermore, at McDonald's Malaysia, we value our frontline employees who always strive to provide excellent service to Malaysians, and your health and wellbeing will always be our top priority.
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