Latam Airlines Cancellation and Refund Policy

Latam Airlines, one of the largest airline groups in Latin America, offers a range of flexible options for passengers who need to cancel or change their flights. Understanding the airline's cancellation and refund policies can help travelers make informed decisions and avoid unnecessary fees. Here’s a detailed overview of Latam Airlines' cancellation and refund policies as of 2025.

Latam Airlines Cancellation Policy

24-Hour Risk-Free Cancellation

Latam Airlines allows passengers to cancel their flight within 24 hours of booking without incurring any cancellation fees, provided the booking was made at least 7 days before the departure date. This policy applies to all fare types, including non-refundable tickets.

Cancellation After 24 Hours

If you cancel your flight after the 24-hour window, the cancellation policy will depend on the type of ticket you purchased:

Refundable Tickets: Passengers with refundable tickets can cancel their flight at any time and receive a full refund.

Non-Refundable Tickets: For non-refundable tickets, cancellation typically results in a fee, and the remaining value of the ticket may be issued as a travel credit for future use.

Flight Changes and Cancellations Due to Latam

If Latam Airlines cancels or significantly changes your flight (e.g., schedule changes of more than 3 hours), you are entitled to a full refund or the option to rebook on an alternative flight at no additional cost.

Cancellation Due to Extraordinary Circumstances

In cases of unforeseen events such as natural disasters, medical emergencies, or government travel restrictions, Latam may offer flexible cancellation or rebooking options. Passengers are advised to contact customer service for assistance.

Latam Airlines Refund Policy

Eligibility for Refunds

Refunds are available for eligible tickets, including:

Refundable fares.

Flights canceled by Latam Airlines.

Flights canceled within the 24-hour risk-free window.

Situations where passengers are unable to travel due to documented medical reasons or bereavement.

Non-Refundable Tickets

For non-refundable tickets, passengers may not receive a cash refund. However, the value of the ticket (minus cancellation fees) can often be applied as a travel credit for future use. The credit is typically valid for one year from the original ticket issuance date.

Refund Processing Time

Refunds for eligible tickets are usually processed within 7 to 20 business days, depending on the payment method and financial institution. Refunds are issued to the original form of payment.

How to Request a Refund

Refund requests can be made:

Online through the Latam Airlines website or mobile app.

By contacting Latam Airlines' customer service.

Through your travel agent (if the ticket was booked through a third party).

Conclusion

Latam Airlines offers a range of flexible options for passengers who need to cancel or change their flights. Whether you’re eligible for a full refund, a travel credit, or need to rebook your flight, understanding the airline’s policies can help you navigate the process smoothly. Always check the specific terms and conditions of your ticket and reach out to Latam Airlines for assistance if needed.