30 Questions to Ask a Dog Boarding Service: Finding Your Dog’s Home Away From Home

When it comes to finding the perfect boarding service for your beloved canine companion, ensuring their comfort, safety, and happiness is paramount. Asking the right questions can help you choose a facility that will treat your dog as a valued guest. Here are essential questions to ask when selecting a dog boarding service.

30 Questions You Should Ask Before Hiring Dog Boarding Service

1) What is the Staff-to-Dog Ratio?

Understanding the staff-to-dog ratio is crucial. A lower ratio means more personalized attention for each dog. Ask how many staff members are on duty during peak and off-peak hours, ensuring your dog will receive adequate supervision and care.

2) What Qualifications and Experience Does the Staff Have?

Inquire about the qualifications and experience of the staff. Do they have certifications in pet care or behavior management? Experienced staff with proper training can better handle various situations and ensure your dog's well-being.

3) How Are Dogs Grouped for Playtime?

Ask how the facility groups dogs for playtime. Are they separated by size, temperament, or activity level? Proper grouping can prevent conflicts and ensure your dog has a positive and safe experience.

4) What is the Daily Schedule Like for the Dogs?

A structured daily schedule can provide comfort and predictability for your dog. Ask for a breakdown of the daily routine, including feeding times, play sessions, rest periods, and any enrichment activities offered.

5) How Are Dogs Monitored Throughout the Day?

Monitoring is essential for your dog’s safety. Inquire about the supervision methods used, such as staff presence, surveillance cameras, and regular check-ins. Knowing your dog is constantly monitored can give you peace of mind.

6) What Type of Food is Provided, and Can You Bring Your Own Dog's Food?

Diet is crucial to your dog's health. Ask what type of food the boarding service provides and if you can bring your own. Also, check if there are additional costs for feeding a specific diet you provide.

7) How Are Special Dietary Needs Accommodated?

If your dog has special dietary requirements, ensure the facility can accommodate them. Ask how they handle unique diets, food allergies, and any necessary supplements or medications.

8) Are There Any Additional Costs for Feeding Your Dog's Specific Diet?

Clarify if there are extra charges for feeding your dog’s specific diet. Some facilities might include this in their standard rates, while others may charge additional fees.

9) How Is Medication Administered to Dogs Who Need It?

Medication management is critical for dogs with health issues. Ask how medications are administered, recorded, and who is responsible for this task. Ensure the staff is experienced in handling and dispensing medications.

10) What Are the Vaccination Requirements for Boarding?

Vaccination requirements protect all boarded dogs from communicable diseases. Confirm the facility’s vaccination policy and ensure your dog is up to date with all necessary shots.

11) How Are Medical Emergencies Handled?

Inquire about the protocol for medical emergencies. Is there a veterinarian on-site or on call? Knowing how quickly and efficiently emergencies are managed is essential.

12) Is There a Veterinarian on Call or On-Site?

Having a veterinarian on call or on-site is a significant advantage. Ask if the facility has a partnership with a local vet or if they have veterinary staff available.

13) How Are Behavioral Issues Managed?

Behavioral issues can arise in new environments. Ask how the facility handles such issues, including their approach to training, discipline, and ensuring the safety and comfort of all dogs.

14) What is the Policy on Intact (Not Spayed/Neutered) Dogs?

Some facilities have specific policies for intact dogs. Inquire about their stance and any additional measures they take to prevent issues such as unwanted breeding or aggression.

15) How Often Are the Facilities Cleaned and Sanitized?

Cleanliness is vital to prevent the spread of diseases. Ask about the cleaning and sanitization schedule for kennels, play areas, and common spaces to ensure a hygienic environment for your dog.

16) What Kind of Living Quarters Are Provided?

The type of living quarters can significantly impact your dog’s comfort. Ask about the size, type (kennel, suite, etc.), and amenities of the living spaces provided.

17) Are There Different Options for Kenneling, Such as Private Rooms or Suites?

Some facilities offer various boarding options, from basic kennels to luxury suites. Explore these options to find the best fit for your dog’s needs and your budget.

18) How Are Dogs Exercised and How Often?

Regular exercise is crucial for your dog's physical and mental health. Ask about the frequency, type, and duration of exercise sessions to ensure your dog stays active and happy.

19) Are There Outdoor Play Areas, and Are They Secure?

Outdoor play areas provide valuable enrichment for dogs. Ensure these areas are secure and well-maintained, with proper fencing and supervision.

20) What is the Procedure for Drop-Off and Pick-Up?

The drop-off and pick-up process should be smooth and efficient. Ask about the procedures, including check-in times, any required documentation, and how they manage peak times.

21) How Are New Dogs Introduced to the Facility and Other Dogs?

Introducing new dogs to a boarding environment can be challenging. Ask about the facility’s process for easing new dogs into the environment and socializing them with other dogs.

22) Are There Any Breed Restrictions?

Some facilities have breed restrictions due to insurance policies or other reasons. Clarify if there are any such restrictions to ensure your dog is welcome.

23) Can You Tour the Facility Before Making a Decision?

A tour can provide valuable insights into the facility’s operations and cleanliness. Ask if you can visit and see where your dog will stay, play, and interact with staff and other dogs.

24) What is the Policy on Bringing Personal Items Like Toys or Bedding?

Bringing personal items can help your dog feel more at home. Ask about the policy on bringing toys, bedding, or other comfort items and if there are any restrictions.

25) What Forms of Communication Are Available for Updates on Your Dog?

Staying informed about your dog’s stay can ease your mind. Ask about the communication options available, such as daily updates, photos, videos, or phone calls.

26) How Is the Boarding Service Insured?

Insurance is crucial for covering unexpected incidents. Ask if the boarding service is insured and what types of incidents are covered to ensure your dog’s safety and your peace of mind.

27) Are There Any Additional Services Offered, Such as Grooming or Training?

Additional services can enhance your dog’s boarding experience. Inquire about grooming, training, or other services offered and their costs.

28) What is the Cost of Boarding, and Are There Any Discounts Available?

Understanding the cost structure is essential. Ask about the boarding fees, any additional charges for special services, and if there are discounts for extended stays or multiple dogs.

29) What is the Cancellation Policy?

Plans can change, so knowing the cancellation policy is important. Ask about the notice period required for cancellations and if there are any fees involved.

30) How Does the Boarding Service Handle Anxious or Stressed Dogs?

Boarding can be stressful for some dogs. Inquire about the measures taken to comfort anxious or stressed dogs, such as calming techniques, special accommodations, or quiet areas.

Wrapping Up: Ensuring Your Dog's Comfort and Safety

Choosing the right dog boarding service is essential for your dog's comfort and your peace of mind. By asking these comprehensive questions, you can ensure that the facility you select will provide a safe, nurturing, and engaging environment for your beloved pet. Taking the time to thoroughly vet your options will help you find a true home away from home where your dog can thrive, ensuring their stay is as enjoyable as possible.