Solutions to Fix Alexa Not Connecting to the Internet Issue

Being an excellent personal assistant, Alexa can help you do so many things very quickly and smartly. It is a fantastic, small device with thousands of different applications. However, the device needs a stable internet connection to work properly. When you ask Alexa a question or instruct something, it must be connected to the home network in order to respond to your request. But if your Alexa not connecting to the internet, it's just an expensive paperweight and effectively rendered useless. Without an active internet connection, it won't process commands or stream media for you.

So, how do you resolve the problem when your Alexa won't connect to wifi? Well, this issue can be resolved by troubleshooting Internet connectivity issues, rather than replacing the device. If the Echo Show not connecting to wifi, this can happen because it's out of range. The router can be faulty as well. Let's take a look at some potential causes and tricks to solve this problem:

Why Alexa Won`t Connect to WiFi?

Sometimes, a few bugs and inabilities for devices do not allow it to connect to a specific network. This can occur because of improperly functioning routers. Take a look at few of the reasons:

If your Echo Show not connecting to wifi, it is possible that you do not have a working internet connection at all. You can occasionally experience internet outages. This can be due to an unanticipated event, such as a malfunction with maintenance or the manufacturer's server.

When Alexa not connecting to the internet, there can be a problem with your network device itself. In similar situations, the best you can do is restart the device and see if that works.

An incorrect password can also be the reason behind the connectivity issue. Change another device's wifi, change the password, or connect the Echo to another wifi.

Even when the Alexa device scans wifi successfully, it may be unable to establish a connection if the device is out of range. You can solve this by moving the device closer to the router.

• Interference from Outside

Physical interference can occur if another smart-home device is placed between the network and Alexa in some way. You can perform a factory reset on your device and remove all electronics away from your Alexa device.

What to do when Alexa Echo dot won't connect to wifi?

With that in mind, let's see how to fix the scenarios listed above!

Sometimes Alexa connects to your router but the connection to your ISP is down. Before you start fiddling with settings and pressing random buttons, make sure the internet connection is not down. You can accomplish this by grabbing the device and opening the browser with the online service. If your Echo Dot won't connect to wifi, the problem is most likely with your network or internet connection as a whole.

If your Echo Show not connecting to wifi, the problem could be with your router. Before you start making changes in Alexa's settings, perform a quick power cycle. Well, this process varies by model, but the general concept remains the same in most of them. Turn off the router for a few seconds and wait everything to clear before turning it back on. Any device connected to your router will lose signal. Make sure to warn your family members before.

If your router is running well but still Alexa not connecting to the internet, it's time to do the same with your Alexa device. Since Alexa device does not have a power button, you have to unplug it from the wall. Wait another 25-30 seconds and then plug it back in. Check the connection by giving voice commands to your Alexa after it has finished setting up power cycle.

Perhaps your Alexa wont connect to wifi and does not appear to have internet access, you can check it through the Alexa app as well. To determine which wifi network you are connected to, follow the given steps:

1. Open the Alexa App and click on Devices.
2. At the top, select Echo & Alexa.
3. Pick your device and click on Settings.
4. View the current network.

If your internet connection is slow or unstable, change your wifi password. If you want to change the wifi network, hold the action button and tap Change next to Wi-Fi Network on the app. Press the button until the light ring turns orange. Now click on the Continue button. Location access is required during initial setup and revoked once your Echo device is operational. Wait for the Alexa app to discover the network. Reconnect to same network or a different one. Your Alexa device will automatically connect to wifi, ask question to see if it responds.

If your router supports 2.4 and 5GHz bands, you can change the bandwidth to another. The 2.4GHz band has a better range, and that's why if Alexa not connecting to the internet, you can change the frequency. Changing to that one from the 5GHz band may help give the device a boost in signal strength. This varies depending on the network type, router will occasionally broadcast different channels. Using whichever method you choose, try switching the Alexa device from one band to the other.

Make sure your device and router are close enough for a solid connection. Amazon recommends a distance of 10 meters between the two. If they're close enough and there's nothing in the middle that can interfere with the Wi-Fi signal, only then you can resolve the Echo Show not connecting to wifi issue. But if you have concrete walls, reinforced doors, brick walls, and other objects between your router and your Alexa hub, they can block your Wi-Fi signal. Make sure there are no metal objects like microwaves, FM radios and baby monitors between them because they are huge Wi-Fi signal killers. Some users even say that other smart home devices can cause interference.

If your Alexa device still has issues and Alexa not connecting to the internet, it's time to perform a factory reset. The methods for resetting the first- and second-generation Echos to factory defaults differ.

For first-generation Echo:

1. Press and hold the reset button with thin item such as a paperclip or earring.
2. The ring light will change from orange to blue.
3. When you let go of the button, the light will turn off and finally turn orange.
4. Repeat the steps given above to create a new Wi-Fi connection.

For second-generation Echo:

1. Hold down the "Volume Down" and "Microphone Off" buttons together.
2. The ring light turn orange for about 20 seconds, and then turn blue.
3. And ultimately, it will turn orange.
4. Now, repeat the steps to create a new Wi-Fi connection.

For third-& fourth generation Echo:

1. Hold down the Action button for a few seconds until the light ring turns orange on the third-generation Echo.
2. Wait for it to turn blue and orange once more.
3. The Echo enters setup mode.

For echo show 5,8,10 press and hold the mute and volume down until you the amazon logo. When prompted follow the onscreen instructions to setup and register your echo show device again.

Final Thoughts

So that was it. Now you know what to do when your Echo Dot won't connect to wifi. If still Alexa not connecting to the internet and you’re still having trouble, you can dial Alexa Helpline Number for further help.

Frequently Asked Questions

If something goes wrong with your device, Amazon does provide a limited warranty for one year. If your device is within the one-year warranty period, you can file a claim by visiting the official website. Filing a claim for a replacement is simple as long as your Echo isn't a refurbished model and doesn't have any physical damage.

Alexa will light up blue and respond when you say your wake word or 'Alexa'. If you see an orange or purple light ring, it means that the device is having trouble completing tasks.This issue is most likely caused by your unstable internet connection.