How to Fix Microsoft Outlook Has Stopped Working?
Expert Solution to fix when Microsoft outlook has stopped working
How to Fix Microsoft Outlook Has Stopped Working
Microsoft Outlook is quite a powerful tool to manage e-mails, calendars, and tasks; however, like any software, it will sometimes face a problem. Some of the most frustrating problems that users deal with include when Outlook stops working suddenly. Such behavior can be caused by so many reasons, including corrupted files, outdated software, or conflicts with other programs. If you are dealing with this issue, don't worry; this guide will walk you through the process of fixing it.
## Common Causes of Outlook Stopping Working
Before going into the fixes, it's helpful to understand why Outlook might stop working. Here are some common causes:
1. **Corrupted Outlook Data Files (PST/OST)**: Damaged data files can cause Outlook to crash.
2. **Legacy Software**: Older versions of Outlook and Windows may not support newer add-ins, making them obsolete.
3. **Conflicting Add-ins**: Add-ins from third parties can also be interfering with the Outlook system.
4. **Damaged User Profile**: A corrupted Outlook profile has caused the application to stop working as well.
5. **Issues with Security Software**: AV and Firewall software, sometimes, prohibits Outlook from working.
6. **Mailbox or Archive Over the Limit**: An oversized mailbox or archive file causes Outlook to either slow down or freeze.
7. **Windows Updates**: Sometimes, Windows updates can cause conflicts with Outlook.
## How to Fix Microsoft Outlook Has Stopped Working
1. **Restart Outlook and Your Computer**
Sometimes, a simple restart can resolve temporary glitches:
1. Close Outlook completely.
2. Restart your computer.
3. Open Outlook again and check if the issue is resolved.
2. **Run Outlook in Safe Mode**
Safe Mode disables add-ins and custom settings, helping you identify if they’re causing the problem:
1. Press **Windows + R**, type `outlook.exe /safe`, and press **Enter**.
2. If it opens in Safe Mode, it is probably because of an add-in or some customization.
3. Disable one by one the add-ins:
- - Go to **File** > **Options** > **Add-ins**.
- - Manage **COM Add-ins** and uncheck suspicious add-ins.
3. **Repair Outlook Data Files (PST/OST)**
If it is corrupted then Outlook crashes immediately. Repair through the **ScanPST**
1. Outlook should be closed.
2. Find the file **ScanPST.exe**, which can most likely be seen in the location of Outlook during installation.
3. Open **ScanPST.exe** by selecting your file PST or OST.
4. Click on "Start" after scanning and correcting the file for errors.
5. Now re-open Outlook again and check.
4. Update outlook and windows:
Outdated software can be a cause of compatibility problems. Ensure Outlook as well as Windows is updated:
1. **Update Outlook**:
Go to the "File" tab of Outlook and then click on "Office Account," followed by "Update Options" > "Update Now."
2. **Update Windows**:
Navigate to "Settings" > "Update & Security" > "Windows Update" > "Check for updates."
5. Create a New Outlook Profile
A corrupted user profile can cause Outlook to stop working. Create a new profile:
1. Open the **Control Panel** and go to **Mail** > **Show Profiles**.
2. Click **Add** to create a new profile and set it as the default.
3. Reconfigure your email account in the new profile.
6. **Disable Hardware Graphics Acceleration**
Outlook's hardware graphics acceleration can sometimes cause crashes:
1. Go to **File** > **Options** > **Advanced**.
2. Under **Display**, check **Disable hardware graphics acceleration**.
3. Restart Outlook.
7. **Check Antivirus and Firewall Settings**
Security software can interfere with Outlook. Ensure your antivirus or firewall isn’t blocking Outlook:
1. Add Outlook to your antivirus or firewall’s exception list.
2. Temporarily disable the software to see if it resolves the issue.
8. **Repair Office Installation**
If none of the above steps work, repair your Office installation:
1. Click **Control Panel** > **Programs** > **Programs and Features**.
2. Choose **Microsoft Office** and click **Change** > **Repair**.
3. Carry out the given instructions and restart your computer.
# FAQ
Q1: Why does Outlook keep crashing?
A: Sometimes, the corrupted data files, out-dated software, conflicted add-ins, or a damaged user profile can make Outlook crash. Learn how to identify and solve the problem in the above guide.
Q2: How do I run Outlook in Safe Mode?
A: Use **Windows + R**, type `outlook.exe /safe`, and press **Enter**. This will disable add-ins and custom settings.
Q3: How do I repair a corrupted PST or OST file?
A: For PST files, use the **ScanPST** tool. For OST files, use the **ScanOST** tool. Both of these tools are found in the Outlook installation folder and can be used to scan and repair the file.
Q4: Am I able to recover emails from Outlook if the application stops?
A: Yeah, your messages are saved inside PST or OST files. Click on the button **ScanPST** within the application Outlook to repair it and recover them.
Q5: I want to eliminate add-ins
A: Right-click on: **File > Options > Add-ins >> Manage:COM Add-ins>>, uncheck everything suspicious.
Q6: Outlook stops upon a Windows Update
A: Reinstall: Outlook For more information.
A: Repair your Office installation or create a new Outlook profile. If the issue persists, contact Microsoft Support.
Q7: How do I update Outlook?
A: Open Outlook and go to **File** > **Office Account** > **Update Options** > **Update Now**.
## End
Outlook can sometimes stop working and disrupt your workflow, but most issues can be resolved with the right troubleshooting steps. Start with restarting Outlook and your computer and then move on to more advanced fixes like running Outlook in Safe Mode, repairing data files, or creating a new profile. Keep your software updated and ensure your security settings aren't interfering with Outlook.
If you're still facing problems, please call Microsoft Support to have your issues further handled. The instructions below should allow you to bring back Outlook up and running as quickly as possible while avoiding such future crashes.
**Pro Tip**: Schedule PST or OST backups so you never lose any information if Outlook happens to get corrupted. To achieve that, make use of Outlook's built-in export feature or even a third-party backup utility for increased safety.
Related article
About the Creator
Keep reading
More stories from Ms-Community | for assistance 1-850-923-O38O and writers in Lifehack and other communities.
How to recover a hacked or compromised Microsoft account
How to Recover a Hacked or Compromised Microsoft Account A hacked or compromised Microsoft account is a nightmare. Your Microsoft account is your key to several services, such as Outlook, OneDrive, Skype, and Microsoft 365. If an attacker gains access to your account, they might steal sensitive information, lock you out of your account, or even use your account to scam your contacts. But with immediate action and proper steps, you can recover your account and keep it safe against further attacks.
By Ms-Community | for assistance 1-850-923-O38O11 months ago in Lifehack
Top Things to Do in North Potomac for Families
Known for its quiet neighborhoods and welcoming atmosphere, North Potomac appeals to families who value space, safety, and a strong sense of community. Whether you are new to the area or have lived here for years, there are plenty of activities that families can enjoy together.
By House Doctor3 days ago in Lifehack
Comments