Transferring Responsibilities from Man to Robot, or Why Business Needs RPA

The Concept of Robot Process Automation

RPA stands for Robotic Process Automation, but it is essentially a business technology direction. With the help of building algorithms based on special platforms, technologies are created to automate business processes. Today, the RPA market is actively developing.

The concept of this solution is to record simple repetitive actions and their sequence so that they could then be repeatedly reproduced.

From the point of view of business development, this product is relevant in absolutely any sphere. Every company has repetitive service processes which take a huge amount of human hours. These processes can and should be transferred to automation.

The cost of implementing RPA in the systems is returned after a year of work. In addition, they work 24 hours a day, 7 days a week, greatly increasing the productivity of the company.

In addition to sequence recording and task analysis algorithms, AI is now being incorporated into RPA technology to make the program smarter and easier to train. It is becoming one of the driving technologies of Industry 4.0. That is why robot technology should be seen as an investment that will bring benefits to the business in the future.

It is also worth noting that the introduction of RPA into a company's operations does not require a complete replacement of technology, they are painlessly incorporated into existing ones.

Why Business Needs RPA Solutions: RPA Benefits

• RPA for business will not replace employees in their positions, but rather will make their work more efficient, faster, and more productive. This software solution will take the burden of tedious routine work off your hands, thereby freeing up your time and energy for more important or urgent tasks.

• Robotic process automation technology is available for all companies, sometimes it is even possible to find free options, but with a simple toolkit.

• You don't need to hire a programmer to use RPA. They are easy to learn and use without the help of IT experts.

• Robots can work 24/7, which makes the workflow continuous, reducing the risk of downtime, non-completion of tasks, and improving customer service. The company's productivity will approach 100%.
• RPA is capable of performing multiple tasks simultaneously, while completely eliminating the possibility of error, unlike the human factor if a human would perform monotonous work for many hours.
• It is implied that the software solution will process a large amount of data, and the absence of the human factor significantly reduces the possibility of leakage of any information from companies using RPA.

Areas of RPA Implementation

The most successful implementation of RPA has proven to be where standard uncomplicated tasks for one or many employees need to be performed according to instructions. If these tasks are realistic to perform autonomously, there's no reason why businesses shouldn't take them off the shoulders of employees to outsource to robots.

Below we give just a rough list of the most common industries for the implementation of RPA, but it should be understood that in reality there are many more.

Government Affairs

To date, robotic process automation has been used in processing government agency inquiries, where a robot takes and prepares answers to questions based on the corporate system.

Human Resources Management

The robot is capable of selecting relevant CVs, arranging meetings with candidates, and adjusting vacancy status in the corporate system.

Logistics

The robot correctly performs all tasks connected with the input, processing, and status of information on the transport companies' websites.

Marketing

RPA technologies perfectly automate the work of marketers, collect target audiences, send mailings to previously inaccessible channels, increase website traffic and create automated online sales scenarios.

E-Commerce

RPAs can collect content from vendors' websites, as well as analyze prices and offers from competitors.

Financial Management

RPAs become very useful in analyzing public and hidden information about a potential customer, and they also automate service work in the form of chatbots.

How RPA works

The basic principles of robotic process automation are data extraction, conversion, and loading through the user interface. You don't need to implement expensive, classic automation solutions through program code and APIs to do this. They integrate perfectly with systems like Microsoft Word, Excel, etc.

Tips For A Successful RPA Strategy

There are so many RPA products out there today, all with different requirements in terms of productive design and approach to adoption. Because of these technical nuances, customers have a hard time figuring out which tool is right for their business. That's why it's important to develop a clear strategy for incorporating RPA into business processes.

Determine Tasks to Automate

Before you implement the benefits of RPA technology, you should thoroughly study all the processes that can be automated. Make a preliminary analysis and build a plan for scaling. Based on this, you can select tools.

Consult On Tools

Contact an IT consulting company about strategy and implementation. Often expert advice will cost less than a misguided implementation and the importance of it will be indispensable.

Choose a Service Provider

There are two main categories among RPA service providers: vendors and solution providers. One of the main problems customers may encounter is the disjointed application of RPA within a single company; if possible, it is better to rely on a no-code model that does not require programming. Choose RPA software companies that emphasize platform-based collaboration. When selecting robotic process automation vendors, look for realistic evaluation criteria, such as the amount of code contributed from scratch, proof of implementation result, the potential for scalability and collaboration, robot connectivity, overall security, and auditing flexibility.

Provide Motivational Training for Employees

It's worth noting that many employees are wary of implementing such technology, so motivational conversations and training about what is RPA technology should be conducted, insisting that robots don't take away work, but make room for more important tasks. Robots need to be programmed to perform tactical tasks, so they cannot adapt to any unplanned changes, unlike humans. Instead, RPA might bring economic rewards to staff.

Conclusions

The task of RPA technology is not to cause complexity, but on the contrary, to facilitate the challenges. Every year more and more human labor is subjected to automation. Automation of processes is becoming widespread.