Six Sigma in the Mobile Workforce Management

However, success was not consistent everywhere. In areas of highly mobile workforce management, such as sales and services, deployments have always been a challenge, even though these people are in constant contact with customers.

Some organizations that have attempted to use Six Sigma in field sales have used IT solutions very soon. There is a misconception that Six Sigma will interfere with sales staff productivity or take the time they would rather spend with clients.

There is a lack of well-defined data and processes resulting in variations in business processes and a process to build upon. The sales staff and others with their own pace feel that Six Sigma hates their success. Sales and field personnel are always on the go, and it is very difficult to get them together to train Six Sigma.

To successfully apply Six Sigma in the mobile workforce, some tips have been listed below:

The related critical uniqueness of Y's

This is something that mobile workforce management near me are always advised to follow, whether it is Six Sigma or other improvement techniques. If Six Sigma tools and methods are beneficial to them and their goals, employees will be open to this change.

This means that if price, profitability, costs, productivity and cash are considered as primary factors defining their business, they will be open to such a change. Relating specific outcomes (i.e. critical Ys) to the field process affecting the target objective is the starting point for filling in the gaps in the process.

Field crew support

Field staff will initially resist Six Sigma because they feel it is taking the time that they need with clients. If sales effectiveness techniques are developed, they will allow the initiative to move forward. By reducing the number of time employees spend on Six Sigma training, if companies ensure awareness of tools and methods with little training, they will accept the use of tools and methodology.

With simple tools and methods relevant to people and the project, identifying and mapping the relationship between different factors can become very helpful.

Focus on technology for data collection

Effective use of technology can be beneficial for Six Sigma projects with a mobile workforce. Success depends on the exchange of ideas and other communications. Data entry in various applications can become cumbersome for them; It can be overcome through the use of Personal Digital Assistants (PDA) equipped with the Mobile Task Application (MTA) software.

Objection to data retention can be overcome with technology, allowing an organization to track the data manually. The speed and ease of data collection help reduce delays and results.

Once entered, the data can be easily retrieved later for business management and improvement purposes. This helps programmers get instant data on demand and better manage customer needs.

The management of change

Although there is initial resistance to change, if companies pay enough attention to various factors to manage change, the process becomes simpler. By presenting a clear case to Six Sigma, project leaders can demonstrate data that explain why and how improvements were made.

It is imperative to involve and communicate with all concerned and affected people. Six Sigma training and the periodic discussion about the Six Sigma approach form a major part of this process. By changing the organizational structure, policies, and procedures to facilitate employee compliance with the changes, better Six Sigma compliance can be expected.

Using Six Sigma methods in the areas of sales and field personnel is very challenging. If managers use technology effectively to simplify tasks, they will become easier and the mobile workforce will better accept Six Sigma. For more information about managing a mobile workforce, you can also contact local IT support companies.