Rev Up the Customer Experience of Your E-Commerce Store with CRM Integrations

Are you the owner of an e-commerce business and have done so many things to improve the business? But have you ever tried to manage the customer data that your store collects every day? The customers are the lifeline of your business and you need to look for ways to strengthen your relationship with them.

If you want your online retail store to earn new customers and thrive, a CRM platform is the best choice to make. Once you get a grip on Shopify CRM, you are better equipped to deliver relevant information to your prospects. Nudging your store toward conversion won’t be easy, so you can hire Shopify developers to accomplish your business objectives.

Are you looking forward to CRM Shopify integrations to better understand the market and consumer behavior? Here are the platforms you can rely on to get the best out of them to suit your business needs. If you want to get the best suggestions about which software to integrate with CMS, consult with Shopify website development services for the best result.

How to enhance the customer experience of your online store with CRM integrations?

• Freshmarketer

One of the best platforms on the list of CRM integration is Freshmarketer. You can make your business approach multi-faceted with this option and turn prospects into customers. You can also step up the customer experience with features like live chat and email marketing campaigns.

• Zoho

Zoho is a comprehensive CRM for integrating with Shopify and improving customer management for your store. You can integrate this platform to aid conversations with your customers on various social media networks. Apart from this, it helps in strengthening your brand on social media platforms. Now that’s a big deal. Today, a majority of businesses have major chunks of customers using social media extensively. Zoho is also good from the point of view of customer data collection.

• Zendesk Sell

Managing customer data is one big challenge for most businesses with Shopify stores. But Zendesk Sell makes it seamless and not only that but makes the sales structure look more effective. It acts like a hub where you can keep all your data related to customers and track their behavior and activities over a time period. So, if you are a Shopify store owner looking forward to a blend of strengthening sales and managing customer information, this platform is indeed one of the best options. But if you have second thoughts and need an expert’s opinion, look for an offshore website development service to get the best suggestions.

• Agile

Do you need a Shopify platform to engage customers and also boost sales? With Agile, you can customize the text messages before sending them to customers. The primary reason to integrate this platform with your Shopify store is that it will help you track the exact time when customers plan to leave their carts. An added advantage is that it helps you track the web pages that customers visit more frequently and how satisfied they feel about the features of your site.

• Capsule

To create a segment of customer data for a better outcome, you can integrate Capsule with Shopify. It assists in tracking customer conversations and delivering a personalized experience to your customers. If you are aiming to manage customer data effectively and also rev up customer experience, Capsule is one of the best platforms to pick. To get a unique result, search for Shopify store development services and maximize the impact of integrations.

• Nutshell

When searching for a platform that appeals to new users, Nutshell is the best solution to integrate with your Shopify store. It is an excellent option for those who need a user-friendly platform to manage customer data without any complications.

• Salesforce

Salesforce adds zeal to your Shopify store as the moment you integrate it with your store, the customers are seamlessly added as contacts. Besides, your store can rely on this integration to screen a wide range of customer data, including what they purchase and how frequently. What’s more, you will obtain details related to customer persona when you choose this platform.

• Metrilo

Metrilo is a platform for Shopify based entirely on e-commerce. Use this platform to manage customer orders, behaviors, and more. Furthermore, you can segregate customer traits and behaviors and apply date filters based on customers.

There are multiple platforms you can integrate with your Shopify store. But choosing from the list can be difficult and that is why you need to reach out to an expert like Digital Concepts to determine the best option for your business. You cannot go wrong with the choice of CRM to integrate with Shopify as it is a crucial element that lets you organize the customer data appropriately to aid in the buyer’s journey.

• Active Campaign

Although primarily known for use in email automation purposes, it is more than just that. No wonder today it is one of the most popular Shopify sales CRMs and not just for digital marketers but anyone who would like to keep an eye on customer behavior before creating sales campaigns. It comes packed with various tools like social integration, lead segmentation, tracking the website, and campaign reporting.

• Ontraport CRM

The Ontraport CRM is the name behind your efforts to build customer relationships that last. Wondering how? It stores the contact purchase, and engagement data for users to easily access the information they need through the organization of records.