Myths about Business Process Outsourcing Debunked

Introduction

Every company wants to make a profit and acquire more customers. In this competitive business world, hiring smart people is not the only solution. You must manage the whole team that too in a cost-effective way. Here comes the role of business process outsourcing companies that helps businesses of varied sizes while handling their non-core business activities. However, there are many misconceptions and myths about business process outsourcing are found among entrepreneurs. And these rumors restrict them from taking services from outsourcing companies. In this blog, we are going to debunk the common myths and rumors of business process outsourcing and showcase the actual scenario.

Myths of Business Process Outsourcing

Over the last decade, BPO companies have become so popular that they are growing in leaps and bounds. It is happening because companies started taking the service of BPO companies. But there are a few misconceptions related to outsourcing that restrict companies to outsourcing office functionalities. Below is the list of myths about outsourcing which is not true, and we are debunking these myths.

BPO Services is Costly

One of the most rumored facts that companies believe is that the charges for outsourcing office activities are expensive, but the opposite is the reality. Compared to maintaining in-house teams for maintaining all business functions, outsourcing non-core tasks is way cheaper. With an established business model and the latest technology and infrastructure, BPO companies charge reasonable prices from the companies and deliver quality work that leads to the growth of the business. It is the reason that the BPO industry is soaring high, and companies are depending on outsourcing agencies for their smooth functionality of business operations.

BPO Benefits Large Companies

The most common misconception of outsourcing that small companies believe is that the benefit of business process outsourcing is limited to large companies. Well, outsourcing service providers are not biased. There are a lot of BPO companies that are meant for providing BPO services to small and medium-sized companies. Nowadays, most startups are outsourcing their non-core tasks to outsourcing agencies and they are getting benefits such as business growth, profits, capturing new markets, excellent customer satisfaction, and so on.

Loss Control of Business

There is a common myth that many companies believe that business process outsourcing leads to losing control over your project. They fear that the third-party service provider will not let them involve in the project. However, the service provider asks for inputs from the clients and there is full-fledged communication is maintained so that they can receive the updates and deliverables from the client-side. And they keep the clients fully updated regarding the progress of the project.

Outsourcing is Time Consuming

Often companies feel that getting the work done by their own employees is much faster and cost-effective than the total time taken if they outsource the project to a BPO service provider. Rather it is time-consuming as you need to hire skilled people, provide training, create infrastructure, and then supervise the whole project which is not convenient. While business process outsourcing companies are experts in this field, and they have skilled professionals and the latest technologies that make them deliver the projects faster and with accuracy.

Language & Cultural Barriers

Many companies want to outsource their non-core business functions to offshore BPO companies. They often worry about the cultural and language barriers that will hinder communication finally lead to delays in project delivery. Well, you can hire a business process outsourcing company that has English-speaking people in your team so that you can resolve the communication barriers and freely reach out to the theme whenever required.

Compromises Data Security

Businesses worry a lot related to data breaches and security issues. Many companies think that outsourcing may lead to compromises in data security which is a myth. Choose a BPO service provider which is known for having stringent security measures and abiding by laws and regulations such as HIPPA, protecting IPR, sensitive information, patents, trademarks, and so on. Outsourcing companies do their best to save their clients' data so that they can make business in the market.

Unskilled Workers

BPO companies hire anyone from the market without caring about their skills and expertise. Well, this is a common myth, however in reality it does not happen like this. In real-life scenarios, business outsourcing companies hire talented professionals so that they can deliver quality projects to their clients. Hiring skilled professionals is beneficial for them for handling challenges and meeting client project requirements. They follow certain protocols during the hiring and completing clients’ projects within time.

Time Zone Difference

Companies think that offshore outsourcing can create a problem in the long run because of the huge time differences. Collaboration problems between the two partners can be resolved utilized using the mutually decided overlapping hours. However, time zone difference can be used as an advantage by businesses such as serving customers 24*7 rather than a disadvantage. Another way of mitigating this difference is working night shifts so that both teams can communicate efficiently.

Conclusion

Outsourcing demands understanding your business from the core. There are some myths floating among the minds of a few entrepreneurs which is the reason they don’t outsource their non-core tasks and deal with heavy workloads and spending a lot of capital. However, these misconceptions are not true, and we have debunked those that affect BPO’s reputation. Trupp Global is a next-generation outsourcing services provider, focused on high-growth start-ups and SMBs to create value and grow their brands. As a one-stop solution, we always focus on building world-class capabilities and services that enable organizations to strengthen their relationship with their customers. With our holistic approach and comprehensive insights, we strive to give customized solutions to our clientele worldwide by using best industry practices and next-generation technologies.