Key Challenges Faced While Using Traditional Shipping Aggregators

Shipping aggregators can provide a valuable service to businesses by connecting them with carriers and shipping rates. However, there are several key challenges that businesses face when using traditional shipping aggregators.

1. The high cost of shipping

The high cost of shipping is a major barrier to international trade. In order to compete in the global marketplace, businesses need to be able to ship their products quickly and efficiently. However, the high cost of shipping can make this difficult, if not impossible. For example, if a business needs to ship a product from the United States to Europe, it will need to pay for air freight, which can be very expensive.

In addition, the business will need to pay for customs clearance and other fees. As a result, the high cost of shipping can have a major impact on a business's bottom line. There are several ways to reduce the cost of shipping, including using cheaper shipping methods such as sea freight or rail freight.

In addition, businesses can work with shipping companies to negotiate lower rates. By reducing the cost of shipping, businesses can level the playing field in the global marketplace.

2. Lack of visibility into the shipping process

Logistics and transportation play a vital role in the global economy, but the shipping process remains opaque to most consumers. Unlike other industries that have embraced transparency and customer-centricity, the shipping industry has lagged behind, leaving customers in the dark about the status of their shipments.

This lack of visibility can lead to frustration and even financial losses for businesses that rely on timely deliveries. It also adds unnecessary complexity to the supply chain, as businesses must try to track down shipments that have gone missing.

In an increasingly competitive market, it is essential for shipping companies to provide visibility into the shipping process. By doing so, they can build trust with their customers and improve the efficiency of their operations.

3. Limited ability to customize shipping options

While many shoppers appreciate the convenience of online shopping, one of the drawbacks is the limited ability to customize shipping options. In most cases, shoppers are only able to choose between standard and expedited shipping, with no other options available. This can be problematic for those who need their order delivered by a certain date or time, as they may have to pay extra for expedited shipping.

Additionally, it can be difficult to track an order when there are only two shipping options available. For these reasons, it is important for online retailers to provide a variety of shipping options to their customers. By doing so, they can ensure that their customers have a positive shopping experience.

4. Inability to track packages

When you shop online, you expect to be able to track your package so you know when it will arrive. However, sometimes tracking information is not available or is inaccurate. This can be frustrating and cause customers to question whether they made the right decision to shop online.

In some cases, tracking information may be unavailable because the seller does not offer it. Other times, it may be inaccurate because the package was misrouted or there was a delay in updating the tracking information. While it can be inconvenient not to be able to track a package, it is important to remember that this is not always under the control of the seller.

If you are concerned about not being able to track purchases, you may want to consider buying from a seller that offers to track information or using a shipping service that provides this information.

5. Difficulty getting customer service support

Many people have had difficulty getting customer service support when they need it. The reasons for this are varied, but often include long wait times, automated systems that are difficult to navigate, and agents who are not properly trained. As a result, many customers end up feeling frustrated and angry.

While it is understandable that companies want to save money by using automation, it is important to ensure that customer service remains a priority. In order to maintain good customer relations, businesses should make sure that their agents are properly trained and that their systems are easy to use. By taking these steps, businesses can ensure that their customers will remain satisfied even when they encounter problems.

Conclusion:

Although there are some clear benefits to using a traditional shipping aggregator, such as the ability to compare prices and services from multiple carriers in one place, there are also several key challenges that shippers face when working with these platforms. In order to make the most of this type of service, it is important to be aware of these difficulties and take steps to mitigate them. Shippers who are able to do so can enjoy the many advantages that traditional shipping aggregators have to offer.