How does Su save time and money to a PMS provider?

Su, a dedicated platform connected to all major OTAs takes away the onerous task of maintaining connections so a PMS can focus on their core business.

The beating heart of a hotel, a property management system is crafted to handle some of the most integral parts of a property’s operations – inventory management, online payments, and improving productivity from daily tasks. All these add up to impact what matters most – the bottom line.

Modern property management systems go a step further by providing many more features that make it a one-stop shop for a property. For PMS providers, these features come at a cost. The cost of maintaining integrations with third parties takes them away from their core business.

Let’s delve into it further with channel management as an example.

An average tier-one OTA typically makes 8 to 10 changes to their API every year. To stay fully integrated and pass on the benefits to properties requires all consumers of that API (including a connected PMS) to update their connection. This involves spending development effort to implement, test, and push out the change. Next, this update must be applied to every property connected to the OTA via the PMS. Lastly, every connected property must be trained to leverage this new feature.

That’s hours of time and money spent updating a single update from one channel.

Most PMS providers would need to be connected to multiple OTAs to offer comprehensive channel connectivity. With each channel pushing through updates, the time and resources spent in maintaining the integrations become exorbitant very quickly for a PMS. Time that can be spent by PMS providers focusing on their core business and growing the bottom line of their properties.

How Su fits in?

Su is a dedicated PMS channel manager for PMS providers with more than 175 OTA connections. It easily connects with a PMS via an API and takes on the task of keeping up with the updates made by the OTAs. Without direct OTA connections to maintain, PMS providers can focus on spending precious resources on their core functionality.

Su is a platform for easy connectivity & total transparency for PMS, allowing them to maintain their brand offering for properties as a one-stop-shop for all their operational and distribution needs.

“At Su, we are committed in empowering the PMS providers with seamless connectivity to 175+ distribution channels worldwide so our partners could offer greater visibility to their customers.” says Franck Leprodhomme, Head of Sales – Su

“Of course, we know that connections alone aren’t enough, hence in addition to the channel manager, the Su platform is intuitive, reliable, agile, robust and scalable. We’re here to do the heavy lifting for you, so that you could focus on your core activities, grow your PMS and improve customer loyalty,” adds Franck

Keen to learn more about Su? Connect with the Su team at [email protected] It’s easy to get started and stay connected, just like Su.

How easy is it to start using Su? Do I need to write to every single API? Will I be trained? All these and more questions about connecting to Su are answered here.

Su is a one-of-its-kind platform crafted especially for property management systems to forget their woes of connecting and maintaining their integrations with multiple online travel agencies (OTAs) so they can focus on doing what they do best – improving hotel profitability through efficient operational management.

Being one-of-its-kind, Su is also a less-understood technology platform. In this blog, we fix that by answering some of the most commonly asked questions about connecting with Su.

1. What are the steps to get connected to Su and Go Live?

2. Does Su provide a sandbox to all partner PMS? Is there a timeframe for its usage?

Yes, we provide a sandbox (a secure test environment) to all our partner PMS for life to develop newer APIs and newer interfaces. We keep the sandbox API live for future testing and development.

3. As a PMS, do I need to write to every single API that Su provides to connect to an OTA?

No. Details of the integration are below

4. Can I map an OTA directly from my PMS?

Yes, there are 2 always of integration.

Direct mapping from your PMS through an API

Mapping through an iframe

5. Does Su offer mapping training once the API connections are established?

Yes, mapping training is provided.

6. Does Su offer an Online Knowledge base?

Yes, once the onboarding training is completed, we encourage partner PMS providers to leverage our Online Knowledge Base to maximise the potential of their connection. Where these expansive self-service manuals do not provide the information, you are after, our customer care team is available to help.

7. Does Su have a Support Team to assist PMS providers?

Yes we have an experienced team who can be reached at [email protected]

8. Which OTA’s are connected with Su?

Su is connected to over 175+ channels.

The full list is here

9. Who is responsible for connectivity issues between an OTA and PMS?

Su takes ownership of maintaining connections between an OTA and a PMS connected to its platform. This includes managing any breakdowns in connections through proactive communication on the issue, cause, and resolution time.

10. Are there any other services available with Su?

Yes, In addition to Channel Management PMSs can have their own Booking engine and connections to over 40+ payment gateways.

11. Can I have an Extranet for my properties?

Yes, Its available only for mapping and checking updates.