Hongmingda international freight forwarders in China visit clients regardless of the weather, giving them peace of mind

Hongmingda international freight forwarders in China's Matson Express Service saves time for customers

Hongmingda international freight forwarders in China recently launched the Haiphong, Vietnam to LB, USA Matson express service and successfully completed the first booking. The client, a long-term partner from a Vietnamese agency, required express shipping, and we secured the first order at a very favorable price.

However, the booking process was extremely urgent. The Vietnamese client confirmed the need for space at around 4 pm on Friday, June 16th, and demanded the SO on the same day, or else his client would cancel the booking. Normally, it takes at least half a day to a full day to secure space, but as professional international freight forwarders in China, we were able to handle this challenge.

Upon hearing this, we immediately confirmed the accurate shipment information with the client and simultaneously coordinated with the agent regarding the space. By the time we received the BOOKING from the client, it was already 5 pm on Friday. We promptly sent the BOOKING to the shipping company and awaited their response.

Typically, after 5 pm, most shipping companies are off duty and unlikely to respond, regardless of the urgency. However, the customer service team at Matson Shanghai remained online, diligently communicating with Matson's Vietnam office to secure the space, updating us every 20 minutes about the status, which eased our concerns. Meanwhile, we kept in constant contact with the client, providing real-time updates to show our efforts in securing the space. This exemplifies our professional approach as international freight forwarders in China.

After receiving the BOOKING at 5 pm, we immediately emailed Matson Shanghai. The team at Matson Shanghai processed the space release in their system and required Vietnam's operations team to issue the documents for container release. This process involved some delay due to the back-and-forth emails and the fact that both Matson's Shanghai and Vietnam document departments were off duty. Unexpectedly, the document teams in both locations worked on their laptops from the subway to assist with the space release, ensuring it was done on the same day. By 7:30 pm Beijing time, we successfully secured the space, which was around 6:30 pm in Vietnam. This successful coordination between Hongmingda international freight forwarders in China and Matson Shanghai showcases our strong partnership.

We promptly sent the SO to the client and notified them by phone that we had secured the SO and sent it to their email. The client was very pleased and thanked us for our support, praising us as experienced international freight forwarders in China. The container was then smoothly loaded onto the planned feeder vessel from Haiphong to Shanghai on June 22nd. The main vessel departed Shanghai on June 29th and arrived in LB, USA on July 10th, with the client retrieving the container on July 11th. The entire journey took 19 days.

As international freight forwarders in China with over 20 years of experience, Hongmingda logistics cares more about our clients' needs than they do themselves. If you have international transportation needs, please feel free to contact us at [email protected]. You will be pleasantly surprised.

Hongmingda international freight forwarders in China visit clients regardless of the weather, giving them peace of mind

On a June morning, as the sun filtered through the sparse clouds, casting a serene and refreshing light, most people were still asleep, enjoying the quiet moments. Meanwhile, Jolie, Eli, and Anna from Hongmingda international freight forwarders in China's marketing department were already awake, gathering at the company before setting off from Shenzhen to visit a client in Guangzhou.

Coinciding with the Dragon Boat Festival in China, the team from Hongmingda logistics had prepared festival gifts for the client in advance. On the way, they once again confirmed the specific details of their communication with the client, carrying with them a sincere intention to collaborate. Hongmingda international freight forwarders in China conveyed their commitment and sincerity, attentively listening to the client's transportation needs and actively offering professional shipping solutions.

The weather was initially favorable, with a light blue sky and white clouds floating ahead, but midway through the journey, it began to pour. Despite the heat, the rain brought a welcome coolness. Recently, Shenzhen had been experiencing continuous heavy rain, with some areas under a level IV flood control response.

Upon arriving at the client’s factory, they found it to be quite large. The client's products are insulators for cables, mainly used in outdoor facilities. They even have their own independent lab for simulating lightning strikes. Their shipments primarily go to the United States, the Caribbean, and Southeast Asia. Detailed discussions were held about some aspects of their cooperation. The client was very satisfied with Hongmingda international freight forwarders in China’s services and expressed a willingness to place more orders. The client warmly invited the Hongmingda team to tour their warehouse.

In this fast-paced society, we are often overwhelmed by trivial matters and busy work, losing sight of our original intentions and mission. However, the actions of Jolie, Eli, and Anna showcased an indomitable spirit and a pursuit of excellence. Despite the rainy season, they did not let the weather deter their plans to visit Guangzhou. Their courage and determination not only demonstrated their personal qualities but also reflected the high level of importance we place on our clients and our professional standards.

The team spirit and cooperation of Hongmingda international freight forwarders in China’s staff are truly inspiring. Working together to plan the client visit, this teamwork and collaborative spirit is not just a testament to their love for their work but also to their mutual trust and commitment to the team. This is the guarantee that clients can confidently entrust their shipments to us.

The sense of responsibility and mission exhibited by the Hongmingda international freight forwarders in China’s team is commendable. They are fully aware of their duties and mission, striving tirelessly to ensure client satisfaction, displaying a passion for their work and a strong sense of responsibility. Their dedication is evident not only in their work but also in their service. This sense of responsibility and mission is not only a mark of respect for the client but also a demonstration of their love for their profession and their pursuit of excellence.

Jolie, Eli, and Anna are just a few of the many colleagues at Hongmingda international freight forwarders in China. There are many others like them at Hongmingda logistics.

As international freight forwarders in China with over 20 years of experience, Hongmingda logistics cares more about our clients' needs than they do themselves. If you have international transportation needs, please feel free to contact us at [email protected]. You will be pleasantly surprised.