Can I File a Consumer Complaint Online?

Most people do not go for consumer complaints for lots of critical processes and related hazards. They have to consider the fees of the lawyer, court fees, hearings a few times, and whatnot. They often do not know that consumers can raise complaints online. This piece of writing will inform you about the process of consumer complaints online.

When you purchase any product, you must get the desired quality that they mentioned on the package. Besides, when you get services from any service provider, you must get the contracted services from them. Sadly enough, there are a few cases where consumers do not get the justifiable products or services from the sellers or service providers. They do not find the way to raise a complaint. They also feel that consumer complaints are critical and raise a lot of hazards in life. So, it must be avoidable. The matter is not the same. If you want to raise a consumer complaint, you can do it easily.

Process of Consumer Complaint Online

According to the Consumer Protection Act of 2019, consumers must be protected. The previous act of 1986 has been remodified in terms of expansion of the global market as well as the online marketplaces. As soon as the internet service is available at every hand, they are using the online marketplace and comfortably purchasing the online products. So, the act had to modernize with new rules so that the consumers do not get wrong or tampered with products from them and can take action against them if their consumer rights have been breached. Here are the ways how you can complain online to solve the issue you have faced.

What is a Consumer Court in India?

The definition mentioned in the Consumer Protection Act of 1986 is that the Consumer Redressal Court has been initiated to adjudicate the disputes of consumers in India. The consumer right-protecting courts are divided into 3 levels: district, state, and central/National consumer court. All amounts cannot be addressed on all counts. There are some segmentations to apply for your complaint to the respective courts. You can go for Consumer Complaint Online any time. There are some segregations of applications. Learn them now.

District Court Complaint

If the consumer’s products or services are below 20 lakhs of cost, they must file the complaint under the District Consumer Dispute Redressal Forum (DCDRF). Then, the result will come out.

State Court Complaint

When the disputed amount is more than 20 lakhs and less than 1 core, a consumer must file a case with the state Consumer Dispute Redressal Commission (SCDRC).

National Consumer Court Complaint

When the monetary value of the purchased product increases by 20 lakhs or more, you need to raise a complaint with the National Consumer Dispute Redressed Commission (NCDRC).

Probable reasons for consumer complaint:

• If the seller sells any product, which is not as mentioned or advertised.

• If the seller or service provider plays any unfair tricks on selling products or not qualitative food.

• Selling defective products, goods, and anything lacking quality

• If the customer does not get the agreed service after purchasing the product

• The goods are overcharged compared to the quality

• The price is showing something but the charges are different from it

A lot of grounds are available for raising a consumer complaint. The above-mentioned points are not only the points of consideration for raising a complaint. Whenever you feel that you have undergone something uneasy facts from the service providers or the sellers/manufacturers’ end, you can raise a Consumer Complaint Online.

The relevant court fees for all these complaint would be as follows:

District Consumer Dispute Redressal Forum charges:

• The product costing Rs. 10,000 will be free for raising any complaint

• The court fees are free up to Rs. 1 lakh will be waived off if the consumer is a person below the poverty level and holding Antyodaya Anna Yojana Cards.

• The complainant is to pay the fee of Rs 100/- when they are below the poverty level but do not hold other than Antyodaya Anna Yojana cards.

• More than one lakh to Rs.5 lakhs, the cost would be Rs.5,00/-

• More than Rs.5 lakhs to Rs10 lakhs, the court fees would be Rs.1,000/-

• And Rs 10 lakhs to Rs20 lakhs, the court fees would be Rs. 2,000/-

Fees for state Consumer Dispute Redressal Commission:

• More than Rs20 lakhs to 50 lakhs the charges would be 5,000/-

• Above 50 lakhs to 1 crore, the court fees would be 10,000/-

National Commission Charges

• More than Rs 1 crore 25,000/-

• Above five crores, the fees are 50,000/-

• For more than ten crores, the fees would be 1,00,000/-

The procedure to apply online for Dispute Redressal purposes:

You have to visit consumerhelpline.gov.in and then get the signup page. You have to sign up for the first time and then register the complaint. However, you can download the NCH application from your smartphone and then you can raise a complaint. You can also download the UMANG app for complaints. You will also get WhatsApp communication for raising a consumer complaint. You can download it and communicate from the mentioned web page over there.

If you face an issue with the product or service, you can raise a Consumer Complaint Online. To get support for helping you, you can contact online legal India, the best company to assist in raising consumer complaints. Contact them now.