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7 Ways to Fix it When Email Has Stopped Working

Troubleshooting Guide when email has Stopped Working

By Support-team | for assistance 1-85O-923-O38OPublished about a year ago 3 min read
7 Ways to Fix it When Email Has Stopped Working
Photo by Mariia Shalabaieva on Unsplash

Why Did My Email Stop Working?

If your email has suddenly stopped working, it can be a frustrating experience. Whether you can’t send or receive emails, or you're facing issues with logging into your account, there are several common reasons why this may happen. Below is a breakdown of the potential causes and helpful steps to resolve the issue.

  • Check your device’s internet connection. You can verify your device has a stable internet connection by checking if Wi-Fi is enabled (if at a location with accessible Wi-Fi) or if your mobile network shows a signal on your device.
  • If you’re connected to a public Wi-Fi system, you may need to sign in or agree to their terms of service first. You can check for these requirements by opening your browse. It will automatically redirect you to any sign-ins or terms you need to accept.
  • Restart your Android device. Many basic problems with apps on your Android device can be resolved simply by restarting it. That’s because a device restart clears the cache on your device and forces it to reload any apps or web pages that you might be having an issue with.Make sure to wait at least 30 seconds before powering your device on again.
  • Update your email app. Whether you’re using Gmail or any other email service, you’ll want to ensure you have the most up-to-date version to ensure as few issues as possible. You can check the Play Store for your apps' latest updates and downloads.
  • Check email sync settings. With many email applications, like Gmail, it’s possible to turn automatic email sync off, preventing your app from syncing and notifying you of new emails. You’ll need to turn it back on from the application’s settings if this happens.
    • Check Android sync settings. Another setting that can easily be switched off is your device's built-in Android sync settings. To check this option ensure it's toggled in the Accounts section of your device's settings.
    • Check device storage. Automatically syncing data to your Android device takes up space, meaning you’ll need free storage space for all that data to go. One possible way to fix your Android email not syncing is to free up storage space on your device. Typically, you want to keep at least 3-4 GBs free to help mitigate any storage issues.
    • Reset your email account. If you still can’t get your email to work on your Android device, you can always try resetting the account completely. This is done through the settings on your Android device and will completely wipe the data for your email application, requiring you to sign in again once completed. This doesn't delete your email, it just removes and then re-adds the email account on the phone.

    Why is My Email Not Sending or Receiving Messages?

    • Possible Causes:
    • Internet Connection Issues: If your internet connection is unstable or disconnected, you won't be able to send or receive emails.
    • Incorrect Email Settings: A typo in your incoming or outgoing mail server settings can prevent emails from working.
    • Full Mailbox: If your inbox or server is full, new emails may not come through, or you may not be able to send messages.

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    FAQ (when email has stopped working)

    1.Why am I not receiving any emails?

    • Email provider issues.
    • Spam filters or blocked senders.
    • Email client not syncing.

    2.Why is my email stuck in the outbox?

    • Large attachments or slow internet.
    • Outgoing mail server problems.

    3.Why does my email account say "Incorrect password"?

    • Forgotten or incorrect password.
    • Account security lock after failed login attempts.

    4. Why are my emails going to the spam folder?

    • Suspicious content or attachments.
    • Missing SPF/DKIM records.
    • Email provider flags your account.

    5. Why is my email loading slowly?

    • Slow internet connection.
    • Too many emails or attachments in your inbox.

    6. Why isn’t my email syncing on different devices?

    • Incorrect email settings (IMAP vs. POP).
    • Device sync errors.

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