6 Ways to reduce Ecommerce order pickup errors before delivery

For an eCommerce firm, pickup and delivery errors can result in an extensive loss for the firm. You will have to arrange for pickup if the wrong product is delivered. You will also have to consider the labor expenses, because if the wrong product is delivered, the return has to be arranged. In other words, the entire delivery will be a loss, and you will have to write this off as a financial loss. Hence, it would help if you reduced the pickup errors before deliveries, and you can do so in the following manner :

Tracking the cause of wrong pickups

The first step in identifying the wrong pickup is to check the warehouse. You must check with the warehouse that the correct item has been delivered. This is especially true for eCommerce marketplaces, where you have numerous vendors delivering products. Once the order for a product has been placed, you must check with the warehouse that the correct products have been received. This will help prevent the delivery of wrong items as the products delivered to the warehouse will be correct.

Maximizing the use of barcodes

It is essential for eCommerce companies that the products reach the warehouse, and the ones leaving for delivery are all accounted for. To do so, you should use the barcodes on the products. The barcodes can help you keep an account of the products that have left the warehouse. This will also help you keep an account of the inventory and reduce the errors regarding the delivery of products. In addition, the shipping companies can have specific product identifier code to verify that the correct product has been delivered

Time management

When you send out products to be delivered, you must ensure that the delivery personnel is not tired. Time management is essential to prevent the pickup and delivery of wrong items. You must ensure that time management is done so that the delivery personnel can deliver the products and do not excessively tire themselves out. This will reduce the margin for human error.

Automated pickup

If your eCommerce firm is used to handling large volumes of products, then you could opt for automated pickup systems, such as voice picking or automated picking, in case of larger volumes of products. A conveyor belt form of pickups will ensure that the correct products are delivered to the warehouses. Subsequently, this will simplify the delivery process, ensuring that the correct items are delivered to the customers.

Improve the manual process

Even if you implement an automated pickup process, you cannot do away with a manual pickup process. Hence, you must put protocols in place to reduce the room for human errors. You could do so by implementing a continuous checking process so that there are fewer chances for making mistakes. You could also implement a documentation process to ensure that there are corresponding documents with the products entered in the warehouse and left for delivery. By implementing a process that consists of several verifications, you can reduce order pickup errors.

Counting the sales velocity

Usually, the fastest moving products will be the ones that will be picked up regularly. So you can quickly identify the products that are likely to leave your warehouse at the earliest. Depending upon the sales velocity, you can evaluate the pickup errors that are likely to occur. However, you will have to check the orders you have to regularly receive through your ecommerce mobile app and compare them with Pareto's law. This is also a method of identifying common pickup errors and reducing them.

Thus, by placing specific protocols in place and implementing some simple pickup and delivery rules, you can significantly reduce pickup errors before delivery.All products must be setup online properly with correct details to avoid any wrong shipping later in the process