Customer Service

Have you ever heard of customer service?

I'm sure you have. Even customer service is the most sought-after person in every company, or other place...

I had thought that this job was an easy job because it only requires a face full of enthusiasm and always smiling to welcome customers. It didn't require any special skills. But apparently my view was wrong...

Customer service is a difficult and high-risk job. This profession is at the forefront of a company. The face and assessment of the company is seen from the ability of a customer service to provide the best service to customers..

A customer who does not have any information either about the product or about the company will go directly to the customer service. A customer service will welcome and introduce himself first then help customers solve problems or get information according to their needs...

A customer service representative must be professional in dealing with customers, even if he is not in a good mood, or has problems elsewhere. He must sacrifice his own feelings in order to solve other customers' problems. Sometimes with the problems we face, we are definitely not able to think clearly to work and even find solutions..

The opposite condition is also experienced by customers. Customers who come are certainly diverse, both in terms of character, needs, and problems. A customer service must be good at reading customer conditions. Every sentence spoken by customer service will be responded differently by customers. There are customers who easily understand, difficult to understand, do not want to hear suggestions, and so on.

At the end of the service process, customer service will usually ask the customer for an assessment. The value given will greatly affect the continuity of the customer service position and the credibility of the company. This value is expected to be obtained from objective results so that it will help company management in making decisions for the company's progress. But there are times when this assessment is given subjectively, for example when the customer's condition is not good and the explanation given by the customer service is not in accordance with his expectations even though it is maximized, of course the customer will not give the best value. In this condition, a customer service should not complain and still have to carry out his professionalism...

This profession demands a high level of patience and complexity of knowledge. All information related to customer needs from all divisions within the company must be known..

Apart from being related to the company, it is not uncommon for a customer who is experiencing problems to eventually tell the problem even though it has nothing to do with the product or company. This condition also makes a customer service cannot refuse to provide advice even though it is not an obligation..

So it can be seen that in addition to requiring knowledge, patience, and psychological knowledge to be able to handle problems well. However, this profession is a fun profession. We can meet all kinds of people from different ethnicities, characters, professions and of course expand our network...

When a customer service representative is done serving and the customer is satisfied, there is a feeling of happiness that cannot be described. This happiness is not worth the money that might be earned. The happiness felt will be a stimulus for customers to continue to return to the same place, or even look for the same customer service to handle different problems. This will increase the value of the company in terms of brand image and sales. Customers will become very loyal to the company...

Rewards must also be given to customer service that provides the best and sincere service to customers. Although the happiness given cannot be valued with money, the reward will appreciate their performance and sincerity. In addition, it will also be a motivation for other employees to improve their performance so that the value of the company will increase...

Moral Message:

Appreciate every job profession, even though it looks easy but there are great responsibilities and impacts from each profession. Carry out all professions with sincerity so that it will provide happiness for others and maximum results.