Workforce Augmentation and Human Bot Collaboration

Technology is transforming workspaces of all industries one upgrade at a time. Whether it is a new business, startup or a traditional legacy business, emerging technologies are providing custom solutions for each setup. Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA) are the leading techs responsible for the transformation. The future of workforces is thus heavily dependent on technology.

The emerging trends which would be shaping the workforce in the near future are Workforce Augmentation and human bot collaboration. With the workforce adapting and collaborating with the latest technology, productivity of the business peaks to new highs!

What is Workforce Augmentation?

Augmented workforce meaning lies in the word itself, which is improvisation of the existing workforce. This can occur with latest technologies and utilize tools such as RPA bots and AI chat bots. Top robotic process development agency could suggest custom RPA solutions that could efficiently fit in with the existing operations system.

What are the benefits of Workforce Augmentation?

Workforce Augmentation benefits the businesses in the following manner:

1. Higher Returns and Productivity: This occurs by optimizing and improving the business resources. RPA bots handle most of the time consuming and data extensive jobs which are usually rule based and repetitive. Thus, human employees are enabled to utilize their time efficiently and focusing only on the value adding tasks.

2. Better, Swift and Smart making of Decisions: Business Analysts who utilize RPA are better informed and are capable of making swift decisions. This occurs as the RPA offers real time data with insights and analytics.

3. Happier Clients and Customers: With enhanced efficiency and reduced time required for processing, customers get satisfactory services in minimal time.

What is meant by Human Bot Collaboration?

Human bot collaboration is an essential component for successfully implementing Workforce Augmentation. It refers to coming together of the machines, robots and humans to achieve the goal of successfully completion of an operation. With this collaboration, the results attained are higher than the ones that would be otherwise attained with individualized efforts.

What does the human bot collaboration consist of?

This human bot collaboration typically involves the following:

• Allocation of the tasks and operations: The tasks and operations are identified and selected. The selected operations are then allocated between the human employees and the machines. Allocation of operations occurs on the basis of the weaknesses and strengths.

For example: RPA bots can handle mundane repetitive tasks easily, thus such tasks are allotted to machine. AI chat bots are available 24/7 and can thus manage to offer resolutions for repeatedly asked, simple queries at any hour. Complex, creative, important and high level management tasks are left to human employees.

• Offering Immediate Feedback: Human bot collaboration gives real time feedbacks that permit swifter decisions and actions. It also offers data insights which can be presented in the form of charts and tables within a few clicks. This makes the process of making well informed decisions quick and marginally simpler.

• Tracking Trends and Patterns with RPA: The bots are capable of comparing years of data in a matter of seconds. This helps in tracking trends and draw patterns easier. This data is then compared with current trends to predict the direction of trend. This makes the job of the human business analyst less complicated and permits them to focus on strategy planning.

• Consistently and Constantly Updating: The machine continues to learn, just like its human counterparts and far more consistently. It keeps on improving and adapting as it learns through experiences and human bot collaboration.

What are the benefits of Human Bot Collaboration?

There are several benefits of human bot collaboration. One such key benefit includes enhancement of accuracy. The robots tend to make fewer errors compared to human employees, provided the bot is trained by dedicated RPA developers. It also enables the businesses to streamline their processes and reduces wasting of resources. Thus, it enhances productivity as well as efficiency. The collaboration makes the time required for completion of task significantly less, thereby making the customers happy.

How to Implement the Human Bot Collaboration and Workforce Augmentation?

The first step towards workforce augmentation is to choose the correct vendor. When businesses hire a robotic process development agency they should ensure that the rpa developers are competitive and aware of the latest trends in technology.

When businesses hire dedicated RPA developers, they must ask the vendors to show their work and samples. Such a step helps the business to identify operations from their own business. This also increases assuredness and confidence on the RPA agency.

To successfully implement Workforce Augmentation along with human bot collaboration, a strategic and step wise approach must be taken.

Identification and Selection of the areas that should be augmented: These are the areas where bots add value, typically in the form of time saving. This step occurs during the first consultation with hiring of the robotic process development agency.

Choosing and Designing of Solution: The appropriate technological tools are selected for the given operation.

Developing a realistic Road Map: Solutions are designed for the chosen task and a timeline for milestones are created.

Testing the Solutions: The solutions and designs are tested with several parameters and only then is the solution approved and deployed.

Training and Up- skilling the Existing Staff: The existing staff is aware of each and every operation of the business. Thus it is feasible to train the existing staff than hire new staff and teach from the beginning.

Conclusion

Workforce Augmentation along with human bot collaboration is shaping the world of business. The changes are occurring rapidly and adaptation of upcoming technology in business is a great way to stay ahead of the curve. Humans and technologies such RPA must collaborate to attain higher productivity and profits.