How to Get a Refund From Ticketmaster: Step-by-Step-Guide

**How to Get a Refund From Ticketmaster: A Simple Guide**

Getting a refund from Ticketmaster can be a bit of a hassle since their rules change based on the event. Whether you ended up with tickets to a canceled concert, received the wrong seats, or just decided you can't go, this guide will help you get your money back.

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**Can You Get a Refund From Ticketmaster?**

Ticketmaster's refund policy depends on a few things:

- **What happened to the event** (canceled, postponed, or rescheduled)

- **What type of tickets you have** (non-refundable, resale, or insurance-covered)

- **Why you want a refund** (wrong seats, bought the same tickets twice, etc.)

Here’s a rundown of different situations and how to improve your chances of getting a refund.

Step 1: Check If You’re Eligible for a Refund

1. Event Canceled? You Get an Automatic Refund

- If the event is completely canceled, Ticketmaster has to give you a refund.

- Your money will get back to you in 7-10 business days.

2. Event Postponed or Rescheduled?

- If it’s postponed, you might need to wait for a new date before you ask for a refund.

- If you can’t go to the new date, check the event page—Ticketmaster might offer refunds in this case.

3. Changed Your Mind? (Non-Refundable Tickets)

- Most tickets can't be refunded unless you bought Ticketmaster’s Refund Protection (we’ll talk about that later).

- Some exceptions include:

- Wrong seats

- Duplicate purchases

- Charges from fraud

Step 2: How to Request a Refund

Method 1: Request Online (For Canceled Events)

1. Log in to your Ticketmaster account.

2. Go to My Tickets and select the affected event.

3. If you can request a refund, click Request a Refund.

4. Choose how you want your money back (original payment or credit voucher).

Method 2: Contact Customer Support (For Other Issues)

If your event wasn’t canceled but you still need a refund:

- Try **Live Chat** (quickest option on Ticketmaster's website)

- **Email/Twitter**: Slower, but good to have a record

**What to say:**

- Be polite but straightforward.

- Share your order number and reason for the refund.

- Mention if you got Refund Protection, if it applies.

Method 3: Credit Card Dispute (Last Resort)

If Ticketmaster won’t give you a valid refund:

1. Call your bank or credit card company.

2. Explain the situation and provide proof (like emails or screenshots).

3. Make a chargeback claim (do this within 60-120 days of your purchase).

Step 3: What If You Bought Refund Protection?

Ticketmaster offers “Refundable Tickets” (also called Ticket Insurance) for a bit more money.

Covered Reasons:

- Illness (with a doctor’s note)

- Flight cancellations

- Car accidents

- Jury duty

Not Covered:

- Change of mind

- General schedule conflicts

**How to Claim:**

1. Call Allianz Global Assistance (Ticketmaster's insurance partner).

2. Send in your documents (like a medical note or police report).

3. Wait for them to approve your claim (this can take some time).

Step 4: Consider Selling Tickets If Refunds Aren’t Available

If you can’t get a refund, think about selling your tickets:

- Use Ticketmaster’s Fan-to-Fan Exchange (if it’s available for your event).

- You can also check out StubHub, SeatGeek, or Vivid Seats for better resale options.

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**FAQ: Ticketmaster Refunds Simplified**

1. **How long does it take to get a Ticketmaster refund?**

- Canceled events: 7-10 business days

- Other refund requests: Up to 30 days

2. **Can I get a refund if the event wasn’t canceled?**

- Only if you have Refund Protection or if Ticketmaster messed up.

3. **What about resale tickets?**

- Resale tickets follow the original seller’s refund policy, so check before buying.

4. **Will I get refunds for postponed events?**

- Sometimes, but you’ll likely need to wait for the new date first.

5. **Can I dispute a Ticketmaster charge with my bank?**

- Yes, if they won’t give you a valid refund.

6. **What’s the difference between a refund and a credit voucher?**

- A refund is money back to your card, while a credit voucher is just for future events with Ticketmaster.

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**Final Tips for Getting Your Refund**

- Always check the event’s refund policy before you buy.

- Take a screenshot of your purchase confirmation.

- Act quickly because some refunds have time limits.

- If they deny your request, ask to speak to a supervisor or file a chargeback.

Have you managed to get a Ticketmaster refund? Share your tips below!