π-(πππ)-πππ-πππππ―How to get money back from MoonPay?{{{CALL SUPPORT}}}
How to get money back from MoonPay?{{{CALL SUPPORT}}}

To get your money back from MoonPay, you typically need to follow their refund process. Hereβs what you can do:
1. **Check MoonPayβs Refund Policy**:
- Refunds are typically available under certain conditions (like if there was an error, fraudulent transaction, or incorrect payment). Review their terms on refunds to see if your situation qualifies.
2. **Contact MoonPay Support**:
- Visit [MoonPayβs Support page](https://help.moonpay.com/hc/en-us) for assistance.
- You can raise a ticket or contact them directly via email at [emailΒ protected].
3. **Provide Details**:
- Be ready to provide essential details such as:
- The transaction ID.
- Date and time of the transaction.
- Amount and method of payment.
- Any relevant proof (like screenshots) if there was an issue with the transaction.
4. **Wait for a Response**:
- Refund requests can take some time depending on the situation. MoonPay will review your case and inform you if they approve the refund or if additional information is needed.
If you used cryptocurrency, keep in mind that crypto transactions are often irreversible once confirmed on the blockchain, which may make getting a refund harder.



Comments (1)
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