𝟏-(𝟖𝟑𝟑)-𝟑𝟗𝟖-𝟑𝟒𝟓𝟎✍Moonpay Not Detecting Tokens? Get Support Help Moonpay

If MoonPay is not detecting your tokens, there could be a few reasons behind this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem:

### 1. **Check the Network/Blockchain**

- Ensure that you are using the correct network or blockchain for the tokens. MoonPay supports various blockchains, but if you're sending tokens on a network not supported by MoonPay or one that isn’t configured properly, it may not detect them.

- Verify that the token you’re trying to send is on a supported blockchain by checking MoonPay’s documentation or support page.

### 2. **Verify Token Contract Address**

- If you’re transferring a custom or less-known token, make sure that you are using the correct token contract address. Some tokens may not be automatically detected by MoonPay, and you'll need to manually input the correct contract address.

### 3. **Confirm the Wallet Address**

- Double-check that the wallet address you're using is valid and on the correct network. If you're transferring tokens from one wallet to another, ensure the destination wallet is compatible with the token you're sending.

### 4. **Token Compatibility**

- Not all tokens are supported on MoonPay. You can check MoonPay’s list of supported tokens to confirm whether the token you're trying to use is compatible.

- Sometimes, newer or lesser-known tokens might not be supported immediately.

### 5. **Blockchain Explorer**

- Check the transaction status through a blockchain explorer like Etherscan (for Ethereum tokens), BscScan (for Binance Smart Chain tokens), etc. If the transaction is confirmed but the token is still not showing up, it could be an issue with how MoonPay processes the token information.

### 6. **Check for Maintenance or Technical Issues**

- Sometimes, MoonPay may have maintenance or technical issues affecting their service. You can visit MoonPay’s official website or social media channels to see if there are any ongoing issues.

### 7. **Contact MoonPay Support**

- If none of the above solutions work, you can contact MoonPay’s customer support for assistance. Provide them with as much information as possible, including the transaction ID, token details, and wallet addresses involved. This will help them investigate the issue faster.

You can reach out to MoonPay support via their [Help Center](https://help.moonpay.com/) or directly through the contact methods they provide on their website.

Let me know if you need more specific guidance on any of these steps!