𝟏-(𝟖𝟑𝟑)-𝟑𝟗𝟖-𝟑𝟒𝟓𝟎📞How Can I dispute a charge with Moonpay?

How Can I Dispute a Charge with Moonpay? Quick Guide

If you recently made a payment or purchase through Moonpay and noticed an unauthorized or incorrect charge, you have the right to dispute the charge and request a refund. Many users face billing issues, double charges, or unauthorized transactions when using Moonpay for crypto purchases.

In this guide, we’ll help you understand how to dispute a charge with Moonpay, how to contact their customer support, and how to get a refund for a failed or unauthorized transaction.

✅ What Is a Moonpay Charge Dispute?

A charge dispute occurs when a user notices a:

Unauthorized charge on their card or bank statement.

Incorrect amount deducted during a crypto purchase.

Double transaction for a single purchase.

Failed transaction but money deducted from the account.

In such cases, Moonpay allows you to dispute the charge and get a refund if the transaction was incorrect.

✅ Common Issues to Dispute a Charge with Moonpay

Here are the most common scenarios when you can dispute a Moonpay charge:

1. Unauthorized Transaction (Fraudulent Charge)

If you notice a charge from Moonpay that you didn’t authorize, it could be a fraudulent transaction. This often happens when:

Your card details were compromised.

Someone made a purchase without your consent.

An unknown charge appears on your statement.

👉 Solution:

Immediately contact your bank and block your card.

Report the transaction to Moonpay Support.

Dispute the charge to initiate a refund process.

2. Double Charge or Duplicate Payment

If you attempted to purchase Bitcoin, Ethereum, or any other cryptocurrency through Moonpay but:

You were charged twice for the same transaction.

The first transaction was successful, but the second was unnecessary.

👉 Solution:

Contact Moonpay Support and request a refund for the extra charge.

Provide proof of the transaction (like a bank statement or Moonpay receipt).

Moonpay typically resolves double charges within 7-14 days.

3. Failed Transaction But Money Deducted

If your crypto purchase failed but money was still deducted from your bank account, it could be due to:

Network congestion.

Bank authorization hold.

Transaction timeout.

👉 Solution:

Wait for 48 hours to see if the money reverses automatically.

If not, dispute the charge with Moonpay.

Submit the transaction ID (TXID) and a bank statement for faster resolution.

4. Incorrect Amount Charged

If Moonpay deducted more money than the expected crypto value, you should:

Check the current exchange rate.

Review your transaction details.

Verify if any hidden fees were applied.

👉 Solution:

Contact Moonpay Customer Support and provide your order ID.

Request a charge dispute for the extra amount.

5. No Crypto Received After Payment

If you have:

Paid for Bitcoin, Ethereum, or any crypto through Moonpay.

The payment was successful, but no crypto was received in your wallet.

👉 Solution:

Check your wallet address and blockchain status.

Contact Moonpay Support and provide your transaction ID.

If unresolved, dispute the charge for a refund.

✅ How to Dispute a Charge with Moonpay? Step-by-Step Guide

If you need to dispute a charge with Moonpay, follow these steps:

✅ Step 1: Contact Moonpay Support

The first step is to contact Moonpay Customer Support and explain the issue.

👉 How to Contact Moonpay Support?

Visit: support.moonpay.com

Click on Submit a Request.

Choose the category as:

Dispute a Charge.

Transaction Error.

Refund Request.

Provide your order ID, payment receipt, and proof of charge.

👉 Expected Response Time: 24-48 hours.

✅ Step 2: Provide Proof of Charge

To speed up your dispute request, attach the following:

Bank statement showing the Moonpay charge.

Transaction ID (TXID) or Order Number.

Any screenshot proving that the crypto was not received (if applicable).

👉 Note: Moonpay may take 7-14 business days to process refunds.

✅ Step 3: Request a Refund (If Applicable)

If you were charged wrongly or faced a failed transaction, you can request a full refund by:

Visiting the Refund Section in Moonpay.

Explaining the reason for the refund.

Providing all proof of payment.

👉 Refund Time: 5-10 business days.

✅ Step 4: Contact Your Bank (If Unresolved)

If Moonpay fails to resolve your dispute, you should immediately:

Contact your bank or card provider.

File a chargeback dispute against Moonpay.

Provide your proof of transaction and explain the issue.

👉 Banks usually resolve chargebacks within 30-90 days.

✅ How to File a Chargeback Against Moonpay?

If Moonpay does not respond or refuses to refund, you can file a chargeback through your bank:

Step 1: Call Your Bank

Call your bank’s dispute department.

Explain that you want to dispute a charge from Moonpay.

Provide your transaction details.

Step 2: Provide Proof of Unauthorized Transaction

Submit the following proof to your bank:

Bank statement showing the deduction.

Transaction receipt from Moonpay.

Any conversation you had with Moonpay Support.

Step 3: Wait for Bank Investigation

Your bank will investigate the dispute and may:

Reverse the charge.

Issue a temporary credit to your account.

Contact Moonpay for a resolution.

👉 Chargeback Timeframe: 30-90 days.