Shohil Devnagar
Stories (19)
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How AI powered Sentiment Analysis Helps Prevent Customer Churn
Customer churn is a silent drain on any business. Every time a customer leaves, it costs far more to replace them than it would have to keep them. In fact, research from Forrester shows that customer-obsessed companies grow revenue 28% faster and have 43% higher customer retention rates.
By Shohil Devnagar4 months ago in FYI
Boosting Customer Satisfaction with Real-Time Sentiment Analysis in Contact Centers
In today’s competitive market, delivering great customer service isn’t just a goal; it’s survival. Customers no longer judge companies only on the quality of their products; they judge them on how they feel during every interaction.
By Shohil Devnagar4 months ago in FYI
How Smart AI-Powered Chatbots Are Redefining Real-Time Customer Conversations
In today’s digital-first world, customers expect responses in seconds, not minutes or hours. Whether it’s a quick query about an order status, technical troubleshooting, or a billing concern, waiting in long queues or repeating information to multiple agents is no longer acceptable. This is where AI-powered chatbots are making their mark, transforming the way businesses engage with customers in real-time.
By Shohil Devnagar4 months ago in FYI
The Role of Redial Logic in High-Volume MSP Campaigns
Managed Service Providers (MSPs) often deal with massive outbound call volumes, whether it’s appointment reminders, subscription renewals, lead follow-ups, or customer check-ins. In such high-stakes, high-volume environments, every call attempt matters. That’s where smart redial logic steps in to make a real difference.
By Shohil Devnagar5 months ago in FYI
How Modern Manufacturers Use Omnichannel Ticketing to Reduce Downtime
Downtime is the ultimate productivity killer in manufacturing. One machine goes down, and suddenly you’ve got stalled production lines, delayed deliveries, and a frustrated operations team trying to get things back on track.
By Shohil Devnagar5 months ago in FYI
International Calling Made Easy: Least Cost Routing (LCR) with HoduPBX for ITSPs
In the ever-evolving telecom landscape, staying competitive is all about offering more for less, more call quality, more coverage, and more flexibility, all at a lower cost. For Internet Telephony Service Providers (ITSPs), especially those handling international voice traffic, one game-changing feature can make all the difference: Least Cost Routing (LCR).
By Shohil Devnagar5 months ago in FYI
Why ISPs are Turning to HoduPBX for SIP Trunking Management
For Internet Service Providers (ISPs), managing high volumes of voice traffic while maintaining cost efficiency and service reliability is no easy feat. As the telecom landscape continues to evolve, more ISPs are realizing that outdated PBX systems and scattered SIP trunking solutions simply aren’t built for scale.
By Shohil Devnagar5 months ago in FYI
How to Use Voice Broadcasting for Vaccine & Health Awareness Campaigns
Getting important health messages across to large, diverse populations isn’t easy. Especially when you’re racing against time during something like a vaccination drive or a public health emergency.
By Shohil Devnagar6 months ago in FYI
Unified Communication: The Secret to Better Customer Experience
In today’s fast-moving business environment, every second matters — especially when it comes to customer communication. How quickly and effectively your team connects with clients can either strengthen your brand value or put it at risk. That’s why more companies are turning to Unified Communication (UC) — a modern solution that brings voice calls, messaging, video conferencing, and email together into one unified platform. The goal? Smoother conversations, quicker service, and happier customers.
By Shohil Devnagar8 months ago in FYI
