Conversational Intelligence Software: What Is It All About?
Imagine this-you're on a call with a prospect, and the prospect reveals vital information about their company, their goals, and why they’re considering your organization to solve their problem. As a sales rep, you can only listen and maybe, note down only a few takeaways from the conversation. But, what happens if you want to revisit the conversation summary, so you’re not missing out on any important detail? Are you thinking of call recording software? Companies have been recording calls for years, but unfortunately, the recordings usually live in a dust folder in a floating cloud. Even if you do access the calls, very few people, use them in a meaningful way. So, how can sales teams use the call recordings to derive actionable insights? Enter conversation intelligence tools. When most people hear about conversation intelligence, the first thought is that it is a chatbot. But unlike chatbots, conversational intelligence software, or conversation AI is capable of assisting sales reps to achieve their goals seamlessly in tandem with human intelligence.
