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Why Every Industry Needs Website AI Chatbots in 2025

What is an AI Chatbot & Why It Matters? An AI chatbot is a conversational tool usually embedded on a website, app, or messaging platform that uses NLP (natural language processing), ML (machine learning), and sometimes generative AI to understand user inputs and respond in natural language. Unlike old-school “if‑this‑then‑that” bots, modern “smart chatbots” or hybrid versions can handle complex queries, retain context, escalate to humans, and learn over time .