Glenn Harriman
Bio
Let me help you improve your life at work and at home!
Leadership & Client Relations Specialist
Facilitator, Audi of America
Certified ATD Master Trainer
Background in Automotive Dealership Operations Management and Hospitality Management
Stories (2)
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The Art of Great Coaching. Top Story - March 2018.
Many managers seem to cringe at the thought of coaching their employees when performance comes up short. I mean, after all, don’t they already know their jobs? Why in the world would they need coaching? I feel like I’m a teacher, counselor, career guru, and sometimes a baby-sitter! I just want them to do their jobs!
By Glenn Harriman8 years ago in Journal
Y'all Come Back, Now!
My wife and I were sipping morning coffee today and she commented on how the level of customer service in restaurants has changed here in the South. Not for the better, mind you. To be transparent, we are formerly Yanks who moved to Atlanta back in the late eighties, so we know a thing or two about Boston etiquette. One of the first things we learned to appreciate in Dixie was the real-deal southern hospitality. It was everywhere. True appreciation for the customer. There could not be more “thank you’s” and smiling faces, not to mention the ever-present “y’all come back now!” well wishes.
By Glenn Harriman8 years ago in Journal
