Dia

Joined March 2021

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Top 4 Chatbots for Ecommerce Industry
Did you know that according to a report by Adweek Platforms equipped with chatbot functions can boost brand awareness, sales/lead generation, marketing engagement, and customer support? For companies to stay in business it is important to make improvisations according to the era. The 21st century is all about computers and automation. With every passing day, thousands and thousands of businesses are moving towards efficient automation of business operations. Using the right technology has now become more important than ever. When businesses use technology like efficient customer relationship management systems or artificially intelligent chat applications Indore only helps them gain a competitive edge over their competitors but also helps them adjust to the needs of the 21st century.
By Dia5 years ago in Journal
How Chatbots are Helping Companies Automate Business Processes
Artificially intelligent chatbots have become the go-to solution for business automation software these days. These intelligent chat applications help businesses provide the best possible customer care services due to the natural language processing abilities and machine learning features. Conversational bot's natural language processing abilities help them better understand the tone and structure of customer conversation due to which they are able to produce contextual responses and facilitate better remediation to customer care tickets.
By Dia5 years ago in Journal
How Chatbots Are Helping Business Boost Sales During the Pandemic
How to Keep Your Business Going During the Pandemic The covid-19 pandemic has caused a lot of damage. These damages range from economic imbalance to poor customer care services. Businesses are now slowly exploring ways through which they can increase profitability and restore the damages done. One of the best ways in which businesses can cope up with the damages of the pandemic is by making smart choices like artificial intelligence. Artificial intelligence bots like Kapture chatbot are one of the best choices for businesses looking for cost-effective ways to provide customer care services. Due to their machine learning and natural language processing abilities these cost-effective artificially intelligent chatbots help businesses provide their customers with the best help desk support services.
By Dia5 years ago in Journal
How to resolve complex customer queries with Kapture ChatBot
The first and most important thing for a business is an efficient help desk management system that strives towards providing customers the best service desk experience. In the 21st century, there is no room for poor customer care support and artificially intelligent systems make sure of this. Artificially intelligent chatbots have become a must-have tool for the 21st-century customer care support teams. These bots leave no room for errors or poor service and are able to significantly cut down on customer care costs. They have become an important part of customer relationship management systems everywhere.
By Dia5 years ago in Journal
How chatbot can reduce the workload of customer query during the transition to work from home
What exactly is a chatbot? A chatbot is defined as an AI-based computer that simulates human interaction. They are also known as digital assistants that understand human capabilities. Bots interpret and process the user request and give prompt relevant answers.
By Dia5 years ago in Journal
Learn how hybrid AI systems are providing low cost help desk support systems
What are hybrid AI agents ? Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.
By Dia5 years ago in Journal
Learn how virtual assistants are revolutionizing the gaming industry
How virtual assistants are redefining the gaming industry The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. And this is exactly where virtual assistants are redefining the gaming industry.
By Dia5 years ago in Journal
Understand the role of B2B chatbots in creating best business practices
What are B2B Chatbots? B2B bots are one of the most efficient help desk management tools that provide the best customer experience. But the question remains - How could a chatbot help B2B business? B2B chatbots are intelligent chat agents that help businesses in numerous ways. From reducing employee training costs to increasing agent productivity B2B bots are a one-stop productivity tools that help businesses increase their profitability in the long run. These intelligent bots not only save time but also increase efficiency and help brands create a positive brand image. These AI chatbots possess Machine Learning abilities and Natural Language Processing (NLP) abilities due to which they are able to provide contextual remediation and are able to communicate with consumers in a human like manner. They aid businesses in increasing customer engagement levels and customer satisfaction levels.
By Dia5 years ago in Journal
How chatbots are improving the way banks provide customer support
With increasing customer expectations it becomes challenging for industries to provide the best customer experience. Over the past few decades banks and insurance companies have been through various challenges that ranged from rapid digitalization to widespread internet usage adaptation which lead to a significant rise in customer expectations as well. Chatbots help financial institutions digitize the customer experience in various ways. Usage of intelligent bots in financial institutions has not only revolutionized the way industries live up to customer expectations but has redefined helpdesk services as well. Chat services have emerged as one of the most productive and cost effective solutions for all the helpdesk troubles of the financial industry.
By Dia5 years ago in Journal
Find out how Hybrid chatbots are revolutionizing the customer care experience.
What is Hybrid Chatbot? Did you know that according to a 2020 report by Drift 41.3% of consumers said they used chatbots for making a purchase? Hybrid bots are revolutionizing not only the customer care service but also the customer experience itself. They are enabling businesses to cater to their customers 24/7 no matter day or night. In simple terms a hybrid chatbot is a chat platform that combines a live agent service and an artificially intelligent chatbot. These chatbots help businesses take care of customer care support and even lead generation.
By Dia5 years ago in Journal