Corene Torres
Bio
Specialize in sales training and coaching for management and agents. Poet, published a book (Where I Stood), podcaster & doing spoken word on YouTube (Tornado Torres). Dealer in NASA based green technology (Krypto Marketing on Facebook).
Stories (21)
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Sales Are Low, What Do I Do?
Riding a wave when sales are up is the best part of managing a team. It feels like it is all play and no work and the money is rolling in. I remember those waves. The real test of management comes when sales start to drop, morale starts to die out and the commission checks disappear into nothingness. When sales are high, everyone gets comfortable and lazy. Agents get into bad habits and out of desperation start cutting corners and then quality issues add themselves to the equation. It doesn’t end there, attrition comes next. Some will be fired and others will quit. Then there are those who will attempt to take people with them in hopes of leading the revolution that delivers that final blow. Next comes meeting after meeting of brainstorming for a fix. Ideas fly and so do tempers. Creative contests and recruiting campaigns are launched and after a series of failures and finger pointing, finally something sparks and hopes re-enters the building. Sometimes a creative contest or campaign is needed to spark that flame, but more often than not, basic fundamentals are underestimated and overlooked. Keeping it simple and getting back to basics are key components in fixing performance. Short sighted desperation compromises the integrity and quality of the sales floor. Breaking bad habits is an uphill battle and sometimes it feels like it would be easier to fire everyone and start over.
By Corene Torres5 years ago in Journal
How To Deliver A Great Pre-Shift or Morning Kick-Off
Anyone who manages a sales team is tasked with motivating that team at the start of each day. Most companies refer to this as a pre-shift. Others call it a morning kick off. Regardless of what you call it, they are one in the same and they are by far the most important sales call of the day. You have to sell your team on policy changes, campaign changes, comp plan changes, the product and most importantly, themselves. A seasoned sales manager can throw a pre-shift together at a moments notice. Seasoned or not, it is best to be prepared.
By Corene Torres5 years ago in Journal
TOO GAY FOR ME
I am a butch and I have been mistaken for being a man more times than I can count. I often wear a backwards baseball hat and when I drove a cab, especially at night, more than half of my passengers thought I was a man. I didn’t correct them. Driving a cab wasn’t always the safest and people don’t mess with men as much, so I used it to my advantage. There were a few times I heard drunk, they thought they were whispering, debates on the matter. It still amuses me. Every now and again for one reason or another, guys would realize the truth. No biggie. The awkward twist is after this revelation, they would proceed to hit on me. Wrapping my head around this one is still a challenge. What kind of a man hits on someone who you initially thought was a man? That is a different kind of gay. Where was social distancing back then? My reactions were not graceful in any kind of way and I think a decade later I would probably react differently. Before, I would make crazy comments and argue with them. I pride myself on being mature. So, if it happens again, I won’t argue, I’ll just hit ‘em in the mouth and be done with it. A lot of these situations, unfortunately, were just dramatic and usually ended in violence anyway. Skip the drama, hit and walk away like nothing happened. When women would hit on me, it wasn’t so bad although most of the time it was annoying. Usually because they were drunk and sloppy and I just wanted them to get out. I was actually embarrassed for them. Especially the older more conservative ones that were probably homophobic when they were sober. One time in particular a lady commented, “My husband would be furious if he knew I was hitting on another man.” I couldn’t help myself, I had to tell her. She was humiliated to know end. I ate it up. I’m horrible I know, but I did. She tipped me $25 on a $15 cab ride. Works for me! The first time a guy ever told me that I the reason I’m gay is because I hadn’t met the right man yet was in a cab. I was silenced with disbelief before I exploded. Ignorance really knows no bounds. If you’re one of those kinds of guys, jump off a building. As for the men who hit on me after the fact, come out of the closet or get help.
By Corene Torres5 years ago in Humans
