Chidiogo Emmanuel

Joined October 2020

8 stories

Stories (8)

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Contact Center IVR Optimization For Personalized Customer Experience
One of the many ways of improving your customer experience is to build a simple but effective contact center IVR (Interactive Voice Response) that is easy to navigate.
By Chidiogo Emmanuel5 years ago in Journal
Avoiding Employee Burnout Is An Asset To Your Organization
Employee burnout is a challenge businesses are increasingly experiencing in the last eight months as companies transition from the office work environment to embrace the remote work culture.
By Chidiogo Emmanuel5 years ago in Journal
Google Dialogflow and Chatbots: The Royal AI Couple
Google Dialogflow and Chatbots are like the royal union of Prince Harry and Meghan Markle. The AI-relationship is redefining the norms of natural language processing by delivering enhanced human-like conversations, customer experience, and satisfaction.
By Chidiogo Emmanuel5 years ago in 01
On-Premise or Cloud-Based Call Center Software...Which is better?
If you have been in the dilemma of On-premise or cloud-based call center software? This article aims to help you decide on your business.
By Chidiogo Emmanuel5 years ago in Journal
Cloud PBX or Cloud Contact Center…Read This Before You Decide
Deciding whether to use Cloud PBX or Cloud Contact Center depends on your business’s primary needs. While several people will argue that Cloud Contact Center is the way to go, that opinion is relative and subject to a company’s goals. A company needs first to analyze its processes before making a best-fit decision.
By Chidiogo Emmanuel5 years ago in Journal
What is a Chatbot and Reasons Your Business Needs One
Does your business use a Chatbot? In today’s world, messaging is the most popular way of human to human communication, with over 560 billion texts exchanged monthly worldwide. Whatsapp records more than 65 billion messages every day.
By Chidiogo Emmanuel5 years ago in Journal
5 Reasons To Setup IVR Payment For Your Business
Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems.
By Chidiogo Emmanuel5 years ago in Journal
The Evolution of Call Centers to Experience Centers
It is necessary to understand the evolution of call centers to appreciate modern-day contact centers that are still improving with technology advancements.
By Chidiogo Emmanuel5 years ago in Journal