A Midnight Mystery: The FAB Balance Check That Changed Everything

It was a little past midnight when Adam’s phone buzzed on his nightstand. Half-asleep, he groggily reached for it, expecting a random notification. But instead, he saw an SMS from First Abu Dhabi Bank (FAB). His heart skipped a beat.

“Your balance is low. Please ensure sufficient funds for upcoming transactions.”

Low balance? That didn’t make sense. Just yesterday, he had more than enough in his account. Wide awake now, Adam sat up in bed, his mind racing with possibilities. Had someone hacked his account? Had he forgotten about a big payment? He needed answers—fast.

The Search for Clarity

Adam had two options: panic or check his balance. He chose the latter.

He grabbed his phone and opened the FAB Mobile App. His fingerprint login took him in instantly. The balance on the screen sent a chill down his spine—AED 50 left.

“Impossible,” he muttered. His paycheck had just hit last week, and he hadn't made any major withdrawals.

He scrolled through his transaction history. That’s when he saw it—three back-to-back transactions at an online electronics store. The problem? He hadn’t made any of them.

Racing Against Time

Sweat gathered on Adam’s forehead. His account was compromised. He needed to act fast. He immediately dialed FAB’s customer service number—600 52 5500. A robotic voice guided him through the menu until a representative picked up.

"I think someone has accessed my account!" Adam blurted.

The agent stayed calm. "Let’s check. Could you confirm your last legitimate transaction?"

"A coffee shop purchase at noon today. Nothing after that."

Within minutes, the agent confirmed Adam’s worst fear—his account had been used for fraudulent transactions.

The Resolution

Thanks to Adam’s quick action, the bank immediately froze his account to prevent further unauthorized transactions. The agent assured him that an investigation would be launched, and within 48 hours, the stolen amount would be refunded.

Relieved but shaken, Adam took one last step. He set up FAB WhatsApp Banking by messaging +971 600 52 5500 with a simple “Hi.” Within seconds, he could access his balance, transaction history, and even report fraud—all through chat.

A Lesson Learned

As Adam lay back down, he realized something: regular balance checks aren’t just about knowing how much money you have—they’re about protecting it.

From that night on, he made it a habit to check his balance through the FAB Mobile App, SMS Banking (sending ‘BAL’ to 2121), and even ATM inquiries.

He had learned his lesson the hard way, but at least now, he knew he’d never be caught off guard again.

🔹 Moral of the Story: Stay proactive. A simple FAB balance check could save you from unexpected surprises.