What Should Your Business Expect from VoIP Billing Software?

Finding the right software is often a difficult task for all VoIP service providers. Moreover, finding a platform that needs to be integrated into an existing system can be an even more difficult task. The VoIP billing system is one of the solutions that are looked at lately by business VoIP providers.

When you get an Asterisk or FreeSWITCH billing system, there are a few things you can expect from that software. In this article, I will cover what you can expect from your internet telecom billing system, which can be open source or proprietary.

1. Seamless integration with your existing voice over IP system

The first thing you can expect from your VoIP billing software is seamless integration with your existing VoIP solutions to let you enjoy all features altogether. For example, if you are already using a class 4 Softswitch software system or an open source IP PBX system, then your open source telecom billing system should get integrated with the class 4 Softswitch or IP PBX system seamlessly. Once the integration is completed, these systems should work in a harmony without causing any issues to the functionalities of any of this software.

2. Simplified rate card management

A majority of retail or wholesale service providers use different rate cards to offer their services to different customers. You can expect your open source invoicing system to support multiple rate cards. It should also provide you the flexibility to create custom rate groups and rate cards to simplify your billing and invoicing jobs.

3. Support DID numbers and calling card

Many service providers use the DID numbers and calling cards along with other internet telephony services they offer. The provider will need to have a system in place to manage the DID numbers and calling cards. Having multiple software solutions can increase complexities and reduce productivity. Therefore, it is better to have an open source telecom billing system that provides modules or add-ons for calling cards and DID number management. As nowadays, the stated solutions offer multiple add-ons, you can expect this from your software.

4. Invoicing and billing automation

One of the major reasons behind using a FreeSWITCH, or an Asterisk billing platform is to automate invoicing and billing processes. It will help in reducing manual efforts as well as man-made errors. Automation in the above mentioned jobs can fast forward these tedious jobs, as well as, increase accuracy and efficiency. Thus, a majority of platforms provide this functionality and you can expect the same from your software.

5. Provide reports

Similar to any other voice over internet protocol software, you can expect reports from your retail or wholesale VoIP billing solution. Each invoice system may provide different reports, but standard reports will be provided by all of these solutions.

Concluding notes

Similar to several other voice over internet protocol platforms, the billing system in this technology can possess different features and functionalities. Depending on the system, you can receive different working models. Some may work flawlessly with some systems and some may work with some set of solutions only. There are different sets of offerings as there is a wide variety of stated platforms available in the market. Still, there are some common characteristics in all systems that work on invoicing and billing part for a voice over IP business.

The five major features and functionalities that you can expect from your VoIP billing software are explained in this article. If your VoIP open source billing system is missing any of these features or functionalities, then you must upgrade the platform to the latest version. You can also switch to other options available in the market with a wide array of billing and invoicing features.