Troubleshooting Tips: Common Refurbished Phone Questions Answered

In 2025, more people in the UK are turning to refurbished phones as a smarter, more sustainable, and cost-effective alternative to buying new. Whether you're switching to a pre-loved iPhone or exploring Android options, it’s normal to have a few questions—especially when your device doesn’t perform as expected right out of the box.

This guide addresses some of the most common troubleshooting issues people experience with refurbished phones, and how to solve them easily.

1. My refurbished phone won’t turn on. What should I do?

This is a fairly common issue and usually easy to resolve. Start by charging the phone using a certified charger and let it sit for 15–20 minutes—refurbished batteries can sometimes arrive with a very low charge or need recalibration.

If it still doesn’t respond, try a hard reset. For example, on an iPhone, press and quickly release the Volume Up button, then Volume Down, and hold the Side button until you see the Apple logo.

Still not working? If you buy refurbished iPhone online from a reputable store, check if it's covered under warranty and contact customer support.

2. Why is my battery draining quickly?

While quality refurbishers typically test or replace batteries, a bit of fast drainage can happen early on. Here’s how to optimise battery life:

Close apps running in the background.

Disable location services when not needed.

Reduce screen brightness or switch to auto.

Update to the latest software version.

Let the battery complete a few full charge/discharge cycles.

When you buy used phones in the UK, especially models like the Samsung Galaxy S22 refurbished or Refurbished iPhone 13, check if the seller includes battery health reports or guarantees.

3. My SIM card isn’t working – is the phone locked?

One of the concerns with buying used phones online in the UK is whether they’re unlocked. A quick test is to insert a SIM card from another network. If you get a “SIM Not Supported” message, the device may still be locked.

Contact the seller or your network provider for help unlocking. Most trusted providers—including those selling refurbished Samsung phones UK—offer fully unlocked devices ready for use.

4. My camera is blurry or won’t focus—what’s going on?

If your camera isn't performing well, first check for smudges or dust on the lens and clean it gently with a microfiber cloth.

Other quick fixes:

Tap to focus in the camera app.

Restart the phone.

Try using a third-party camera app to test for software issues.

Still blurry? Contact your retailer. Reputable sellers offering used Samsung phones for sale or recent models like the Refurbished iPhone 14 usually have return or replacement options.

5. Can I get software updates on a refurbished phone?

Absolutely—as long as the device model supports it. Newer phones like the Refurbished iPhone 15 or Samsung S23 refurbished will continue receiving updates for years. However, older models may not.

Before you make a purchase, especially if you're browsing UK hot deals mobile phones, check the device’s eligibility for future software updates.

6. My storage is full—how do I fix this?

Some refurbished phones UK retailers offer budget models with lower storage capacities. If you're using a 64GB phone, space might run out quickly.

Tips to free up space:

Move photos and videos to cloud storage.

Delete unused apps and clear caches.

Transfer media files to a computer or external drive.

If you’re a power user, consider choosing a higher-storage variant when you buy refurbished Samsung phones or iPhones.

7. How can I be sure my refurbished phone is genuine?

To avoid counterfeit devices:

Dial *#06# to check the IMEI number—this should match your box or invoice.

Go to device settings to confirm model details.

Use apps like Phone Doctor Plus or CPU-Z to verify specs.

Buying from a trusted source that specialises in refurbished iPhones UK or used iPhones phones for sale ensures peace of mind.

Final Tip: Buy Smart, Buy Secure

Most issues with refurbished devices are minor and easily fixed. The best way to avoid problems altogether is to purchase from reliable sellers who offer:

Full diagnostic testing

At least a 12-month warranty

Clear return policies

Honest condition grading

Whether you're after a high-end Refurbished iPhone 15, looking for used Samsung phones for sale, or browsing top buy used phones in UK platforms, shopping with a trusted provider like Tech Phoenix makes all the difference.

At Tech Phoenix, all devices are unlocked, professionally restored, and come with a 15-month warranty—so you can enjoy quality and savings without the stress.