My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?

**Why Are My Assets Not Showing on Binance DEX/Binance Spot Trading? (Troubleshooting Guide)**

A lot of crypto traders face the annoying issue of missing assets on Binance. Here’s a straightforward guide with the most common reasons and how to fix them.

Visit Binance Assistance page

**Common Reasons for Missing Assets**

1. **Platform Confusion**

Binance DEX (decentralized exchange) and Binance Spot Trading (centralized exchange) are different.

- *Solution*: Make sure your assets were sent to the right platform:

- DEX (BEP-2 addresses)

- Spot Wallet (BEP-20/ERC-20 addresses)

2. **Wrong Network Selection**

Using the wrong blockchain network is often the top reason for missing funds:

- BEP-2 (Binance Chain)

- BEP-20 (Binance Smart Chain)

- ERC-20 (Ethereum)

- *Fix*: Make sure the deposit network matches the withdrawal network.

3. **Pending Deposits**

Blockchain confirmations can take time:

- 1-5 minutes for BSC/BEP-20

- 10-30 minutes for ERC-20

- *Check*: Look at the transaction status under Deposit History.

4. **Token Visibility Settings**

Sometimes you need to manually show certain tokens:

1. Go to Spot Wallet

2. Turn off Hide Small Assets

3. Manually search for the token symbol.

**Technical Problems & Solutions**

| Issue | Symptoms | Solution |

|-------|----------|----------|

| Cross-chain deposits | Funds sent via the wrong network | Contact Binance support with your transaction hash |

| Maintenance periods | Market Closed messages | Just wait for official updates |

| Delisted tokens | Invalid contract errors | Check [Binance Delisting History](https://www.binance.com/en/support/announcement) |

| Wallet syncing | Balance differences | Refresh your browser/app and clear the cache |

Binance Chain Wallet Not Showing Balances?

**FAQs: Missing Assets on Binance**

**Q1: My crypto deposit isn't showing. What should I do?**

1. Check for confirmations on [BscScan](https://bscscan.com/) or [Etherscan](https://etherscan.io/)

2. Ensure the deposit address is exactly right

3. Confirm which network you used (BEP-2 vs. BEP-20)

4. Wait an hour before reaching out to support

**Q2: Why does my Spot Wallet say zero balance?**

- You might be looking at:

- The Margin Wallet instead of Spot

- The Futures Wallet instead of Spot

- A sub-account instead of your main account

**Q3: How long do deposits on Binance take?**

| Network | Average Time | Confirmations Needed |

|---------|--------------|----------------------|

| BEP-2 | 1-2 mins | 1 confirmation |

| BEP-20 | 2-5 mins | 12 confirmations |

| ERC-20 | 5-30 mins | 35 confirmations |

**Q4: Can my region affect visibility of assets?**

Yes, if your account is:

- Limited due to KYC issues

- Geoblocked (like US users on Binance.com)

Your assets might look frozen. Check your account status in the User Center.

**Security Tips**

1. **Don’t share** your 2FA codes or passwords with anyone claiming to be support

2. Official Binance support **never** asks for sensitive info via DM/email

3. Always double-check URLs - phishing sites often mimic binance.com using different characters

**Advanced Troubleshooting**

**A. Smart Contract Tokens**

Tokens like USDT come in different versions:

- USDT-ERC20

- USDT-BEP20

- USDT-TRC20

*Make sure to confirm the correct contract address before depositing.*

**B. Minimum Deposit Limits**

If deposits are too small, they won’t show:

- BTC: 0.000001 BTC

- ETH: 0.0001 ETH

- BNB: 0.01 BNB

**C. Cache Issues with Browser/App**

1. Clear your cache: Chrome > Ctrl+Shift+Del > Cached images/files

2. Try incognito mode

3. Make sure your Binance app is up to date

**When to Reach Out to Support**

Contact support if:

✅ Your transaction shows Success on a blockchain explorer

✅ You used the right deposit address and network

✅ It's been 24 hours

Include:

1. Transaction Hash/ID

2. Screenshots of your withdrawal or deposit

3. Your account email or UID

*Average response time is 24-72 hours.*

**Preventative Tips**

1. Test with small amounts first

2. Bookmark Binance's deposit pages

3. Use official Binance address whitelisting

4. Turn on Anti-Phishing Code in your account settings

**Bottom Line**: Most issues with missing assets resolve on their own with the right network choice and a bit of patience. If problems stick around, Binance's 24/7 chat support and [Help Center] have the info you need. Always triple-check addresses and networks before you send anything.