Deezer FAQs: Fix Deezer Not Working

When you are using Deezer, you will inevitably meet some questions and problems. And as there are millions of Deezer users, they will meet the same problems, too. In this article, we list some frequently asked questions about Deezer such as signup, login, download, etc., and present the corresponding solutions to you. If you have met Deezer problems and don’t know how to solve them, take a look at this article to find the solutions. If your friends are also suffering from Deezer problems, share the article with them.

Directory

Part 1. Fix Deezer Signing up Fails

Part 2. Cannot Download Deezer Music for Offline Listening

Part 3. Fix Saved Deezer Music Greyed out and Cannot Play

Part 4. Fail to Access the Downloaded Music Files

Part 5. Cannot Load the Requested Content

Part 6. Downloaded Music Removed from Devices

Part 7. Cannot Play Music on a Web Browser

Part 8. Account Being Used on Another Device

Part 1. Fix Deezer Signing up Fails

When you want to use Deezer and sign up, maybe it shows “Deezer is not available in your country.”

How to fix:

As of the end of 2021, Deezer is available in up to 187 countries and regions around the world, except China, India, and other several countries or regions. To fix the problem you should bypass geo-blocking. Here are the three ways.

1. Use a VPN. Download and install a reliable VPN app. Log in to your account, sometimes you are required to purchase the service, but just ensure that your account can be used. Then choose an available route, and make sure the region can receive Deezer services. And you can sign up for Deezer. VPN is very popular for its security and privacy features, and it is the best method.

2. Use a Smart DNS. It is very similar to VPN. You can download and install a piece of DNS software. Log in to your account and choose an available route. A few VPN service providers also offer Smart DNS, just choose based on your needs. Generally speaking, Smart DNS is not as secure and private as VPN, but it is faster.

3. Use a Proxy Server. A proxy server has hardware and software versions. Generally, the software version is the mostly used one. You need to download and install one. Software proxy often requires a monthly fee. There are free proxies but they only cover a few devices. It is not as secure as a VPN but is more private than DNS.

Part 2. Cannot Download Deezer Music for Offline Listening

Sometimes you would like to download Deezer tracks for offline listening, but you find you can’t.

How to fix:

In general, there are two kinds of Deezer accounts, free and premium. Currently, only a Deezer premium account can enjoy offline mode. So you should check if your account is premium. If not, upgrade your free account to a premium account.

If you don’t want to subscribe to Deezer all the time, see Part 4.

Part 3. Fix Saved Deezer Music Greyed out and Cannot Play

If the content is greyed out and cannot play, it may be because you're not connected or the license is invalid.

How to fix:

1. If you have downloaded Deezer music to your devices before, but cannot play it, check if the network is connected first. Make sure that when using Deezer the network is available.

2. If the saved music cannot be played at all under good network conditions, it mostly is because the license agreement changed or expired. Or Deezer has no right to use the music. You can send a request to the Deezer team for the copyright regain.

Part 4. Fail to Access the Downloaded Music Files

Users must have found that they cannot find their downloads from Deezer on their computer, even under an available premium account. It is because Deezer stores the downloads only within the app, and users are not allowed to access them.

How to fix:

The best way to fix the issue is to use a tool. DeeKeep Deezer Music Converter is a piece of quite safe and clean software that helps to download Deezer songs to devices, convert music formats, preserve ID3 tags, and so on.

STEP 1 Get Access to the Deezer Music Library

After opening DeeKeep, the Deezer web player will pop up. You will be required to log in to your Deezer Music account. Just follow the instructions.

STEP 2 Finish the Output Settings Before Conversion

Before choosing songs to download, there is a necessary step you should finish. Go to the lower left, click on the "Settings" Setting button tab to head to the settings page, where you are able to change some output parameters like Output Format, Bit Rate, Sample Rate, Output Folder, Output File Name, and the way to organized output files.

Tips: If you choose "AUTO" as the output format, DeeKeep Deezer Music Converter will convert music into its original format. When you need to extract Hi-Fi Deezer Music tracks, you can set the output format as FLAC, WAV, AIFF or ALAC. Besides, it is recommended to select "Intelligent Mode" or "Web Download" as the conversion mode.

You will find that DeeKeep can export songs in the same order as the original playlist. Furthermore, to make the users organize their music tracks in a clearer way, DeeKeep offers different options to save files into the folders on the Output Organzied section. The files can be sorted out by Playlist, Artist, Album, etc.

Conversion Mode: Intelligent Mode, Web Download, YouTube Download

Output Format: MP3, AAC, FLAC, WAV, AIFF, ALAC

Bit Rate: 128kbps, 192kbps, 256kbps, 320kbps (for MP3, AAC formats)

Sample Rate: 44.1kHz, 48kHz, 96kHz, 192 kHz (for FLAC, WAV, AIFF, ALAC formats)

Output Folder: Can be modified

Output File Name: Track Number, Title, Artist, Album, Playlist Index, Year

Output Organized: Playlist, Artist, Album, Artist/Album, Album/Artist, Playlist/Artist, Playlist/Album

STEP 3 Select Songs from Deezer Web Player to Convert

After you set all parameters, navigate to the pop-up Deezer web player. Go through your favorite Deezer songs, playlists, albums, and podcasts. Open the item if needed. The button on the lower right "Click to add" will turn to blue from grey. Click on it. DeeKeep will then load the songs on a popup, where you can pick your songs. Then hit on the "Add" button to add them to the download list of DeeKeep.

STEP 4 Begin to Convert the Selected Songs

In this step, click the "Convert" button to initiate the conversion immediately. Please patiently wait till complete.

Tips: If you need to convert multiple playlists at once, click the "Add" button or select the Deezer web player on the screen. Then browse other songs or playlists you want to add. Click on the "Click to add" button and pick more songs as what you do in Step 4. After adding all your target songs, click the "Convert" button to start downloading Deezer songs.

STEP 5 Check the Downloaded Songs

When all selected songs are downloaded successfully, you can check the converted songs in the "Converted" section. Move the mouse to the Folder icon to open the local folder or just double-click the item to play within the DeeKeep program.

Part 5. Cannot Load the Requested Content

If there is an error "The requested content cannot be loaded", it may be due to a connection issue or full smart cache within Deezer.

How to fix:

1. Quit Deezer, turn off the network, and wait for a few minutes. (If necessary, restart your phone.) Turn on the network, and open Deezer app.

2. Clear smart cache for Deezer. Tap the “Settings” button on Deezer, select “Data and storage”, scroll down to get “Disk usage”, and press “Clear all”. Pay attention, this operation will clear your downloads too.

Part 6. Downloaded Music Removed from Devices

It may have happened to many Deezer users that the downloaded music cannot play. But you have downloaded them before.

How to fix:

1. Re-subscribe to Deezer. Deezer only allows premium users to download music, and only allows subscribers to access the downloaded music. You cannot play at any time unless you are a Deezer subscriber all the time. But it costs too much.

2. Use DeeKeep Deezer Music Converter. The most practical solution to this problem is to download Deezer music and store them permanently on your devices. Steps on how to download and store permanently are the same as the steps in Question 4. You just need the DeeKeep to achieve those.

Part 7. Cannot Play Music on a Web Browser

Sometimes problems happen with playing Deezer music on a web browser.

How to fix:

1. Restart the browser.

2. Re-enable the network, make sure the network is available.

3. Check for updates on the browser. It may be a standing dish, but sometimes it does work.

4. Clear the cache of the browser.

5. Reduce tabs on the browser.

6. If the problem persists, it may happen in the connection between Deezer and the Web browser.

Part 8. Account Being Used on Another Device

When your account is used on another device, it is very dangerous.

How to fix:

1. Check the devices. On the Deezer app go to “Settings”, then “Devices”, and check if the devices are yours.

2. On the Deezer web version, click on your profile image to summon options, and choose “My connected devices”. If they are not yours, remove them and change the password.

Summary

That is all the frequently asked questions about Deezer and the solutions to them. We hope you can find your answer from the passage, if you can’t, please feel free to contact us, we will try our best to help you. By the way, DeeKeep Deezer Music Converter is a very powerful tool that can solve many problems. If you think it can help you, click the blue button below to download it.