9 Industries that can benefit from Cloud Phone Systems

Cloud phone systems are trendy technology that every business is migrating towards. In particular, small and medium-sized businesses struggling with investment can consider cloud-based systems excellent options for communicating with customers.

The latest Microsoft survey states that 82% of businesses report cost savings after switching to the cloud platform. Also, 94% of businesses say that after moving to the cloud, they experienced a security improvement.

With such drastic changes, it is beneficial to adopt cloud technology to experience enhanced efficiency and productivity. In this blog, let us discuss the top 9 industries that can benefit from Cloud Phone Systems.

What is a Cloud Business Phone System?

A Cloud Business Phone System allows companies to make and receive calls through Voice Over Internet Protocol (VoIP) technology. Unlike traditional phones, these internet-based cloud phone services don’t deal with cables and wires. These voice signals are converted into small data packets, which travel over the internet and are recompressed to voice signals at the recipient’s end.

Benefits of using a Cloud Phone System:

Budget-friendly

Cloud-based business phone systems are cost-effective and also help businesses save money. These phone systems do not require on-premise physical infrastructure and promote a remote-friendly environment. Hence, businesses don’t need to invest in real estate or expensive equipment.

High-end features

Cloud-based business phones come with many excellent features. These include call management, call analytics, call queuing, call recording, call whispering, call barging, call conferencing, call forwarding, call transferring, call routing, sticky agent, setting up business hours, voicemail, auto attendant, click-to-call, customized reporting, and filtering.

Efficient Workflow

Cloud phone solutions enhance business workflow. They allow businesses to integrate existing and new business tools easily. All the applications remain in a single unified window; hence, agents don’t need to switch between different applications, saving time and increasing productivity.

9 Industries that can benefit from Cloud Phone Systems:

Customer Service

The customer service sector is one of the most popular industries, and it receives dozens of customer calls every day. 61% of customers have stopped doing business with brands that have poor customer service. Hence, it is important to have good customer service. The agents here deal with different types of customer queries that demand faster response and resolution. This is where cloud phone systems are beneficial. With skillful call routing, the call gets connected to the appropriate agent dealing with those queries. This is a win-win situation for both, as agents are well-qualified to answer the queries, and customers are satisfied with the response. This also saves time.

E-commerce

E-commerce industry agents are often asked questions such as, “Where is my product? When will I receive it? What is the status of payment/refund?” etc. Customers can use Interactive Voice Response (IVR) to address these simple queries, which provides clear responses rather than speaking with a human agent. Also, with the feature such as click-to-call, agents can directly place a call from the application. With the voicemail feature, they can listen to customer queries when they are unavailable. CRM integration can help agents to get diversified information in one place.

Banking & Finance

Banking and finance are other industries that benefit from these cloud business phone systems. The major aim of this financial sector is to manage money and save it efficiently. Since cloud systems improve productivity and save operational costs, most financial industries are switching over to cloud systems. The sector can enjoy factors such as telebanking, sending text messages, managing calls with CRM, intelligent routing, regulatory compliance, etc.

Education

Educational institutions have recently benefited from internet-based cloud services. With Cloud Phone Systems, they can monitor class attendance, manage student databases hassle-free, conduct online meetings, inform parents and teachers, and more. All these processes are complex and challenging to maintain in a traditional environment. Cloud solutions make them easy and effective. Ed-tech startups that are struggling with investment can see this as a golden opportunity and benefit from the benefits.

Hotel & Tourism

Hotel & Tourism is one of the sectors that work around the clock. It is important to engage the customers 24/7 and deal with their queries promptly. With a cloud phone system, companies can customize their call flow and remove lack if any. It can help businesses send text messages promoting services or share discounts or coupon codes for regular customers.

Agents can also respond quickly with a single click on the integrated interface or forward the calls to the respective department/ team when needed. The system also pacifies customers with greeting music or information in the call queue until an agent arrives.

Real Estate

Real Estate is an industry that works with communication. Agents have to speak effectively with customers to convert them into leads instantly. With a cloud business phone system, a real estate business can avail multiple virtual phone numbers to connect with customers from different parts of the globe and reach them in seconds without any additional cost for international calls.

This will add credibility and reliability to the business as they get a local presence there. It also acts as a platform to share images with clients as the industry deals with it. Video conferencing can also be done when needed without installing or switching between the applications.

Healthcare

Healthcare is a crucial sector that requires 24/7 customer service as it deals with real-time customers who are patients. It operates round the clock to deal with emergency cases and would require support whenever needed. For instance, a customer would reach out to the customer service agent with queries such as, “When will the doctor be available? How can I book my appointments? When can I get my results? When can I get my prescribed medicines? Can I make the payment online? Is Online consultation available?”, etc.

An auto attendant can respond to simple queries. In case of emergencies, the calls are routed to the agents who can answer advanced questions. Moreover, since it is a cloud platform, all the customer and sensitive data are stored and protected with multi-layer authentication factors.

Manufacturing

Manufacturing is one of the most challenging and highly complex industries when dealing with customers. It involves multiple departments such as Accounting, Sales, Marketing, Warehouse, Customer Service, etc. A cloud phone system streamlines the process and makes the workflow simple, effective, and rich.

It also removes the gap between different departments and instantly interconnects them even though they are located in different countries. A manufacturing business can enjoy benefits such as updating information with raw material suppliers, managing orders quickly, placing raw material requirements, and helping employees work effectively.

Nonprofit

Nonprofit organizations usually work across multiple locations worldwide. Calling is an essential process in the industry to generate funds and update the partners about contributions and the latest information. With a cloud phone system, a Nonprofit organization can experience an efficient workflow without any hefty investment in equipment, installation, physical premises, and finances.

Conclusion:

A cloud-based business phone system is a savior for the above-discussed businesses and every sector struggling with investment, productivity, and efficiency. If you are one such business, it is time to switch towards these cloud phones and experience a highly effective working environment.